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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The role:

Will be responsible for the ECCN and HTS classification determination of technology products and services, resulting in the license determination of export, re-export an in country transfer orders in compliance with all U.S. Export Control Laws and regulations.

This position requires proficiency in navigating and interpreting the U.S. Export Administration Regulations with a focus on the ECCN classification of restricted encryption products, export licensing, and customer screening for hardware, software, services and technology across a wide range of products across multiple industries. 

This position requires a methodical approach to evaluating products in the technology industry and a strong concern for quality and accuracy of work with a results-oriented focus. The work involves technical thinking and problem solving based on detailed knowledge and analysis of technology products. 

Product Classification and Export License Determination

• Demonstrated proficiency in the Commerce Control List to determine ECCN classification for technology products.
• Demonstrated proficiency in the Harmonized Tariff Schedule for applicable countries, applying consistent methodology across similar hardware and software product and product families.
• Determine product classification and license determination for hardware, software, technology and services to support Export, re-export and transfers in compliance with all U.S. export laws and regulations.  
• Demonstrated proficiency in Export license determination in accordance with the CCL.
• Utilize resources including but not limited to the Tariff Schedule, the Commerce Control List, CROSS rulings and vendor supplied classification information, to research and determine classification and encryption level, requesting CCATS as needed.
• Identify reasons for hold, determine compliance requirements and resolve quickly to meet SLAs
• Validate and maintain ECCN and HTS classifications in various ERP systems or tools.
• Continuously monitor and maintain accuracy for all classifications in Ingram’s export systems of record

Export Order Management Operations

• Product Classification support
• Prepare on demand reports and SKU lists for Compliance Specialists and Management
• Review and upload approved classification data as requested by Supervisor or Sr. Management
• Manage Vendor classification price lists, complete analysis and prepare upload files for review by Trade Compliance Specialists
• Maintain Vendor and internal compliance contact lists
• Classification Requests Mailbox:
  • Support and action requests within department SLAs, escalating to Supervisor and Sr. colleagues as required.
  • Report and assist in the immediate troubleshooting of any processing delays, errors, or exceptions that occur
• Support End of Day reconciliation tasks to ensure requests are actioned within SLAs.
• Create and maintain SOPs, process flows and FAQs with direction and oversight by Sr. colleagues.
• Compliance project support as determined by Supervisor or Sr. Management
• Working knowledge and understanding of the compliance systems and tools used to support daily operations.
• Provide guidance to peers on product classification and compliance processes and procedures

Reporting, Performance Metrics and Audit

• Prepare metrics, KPIs and reporting to provide benchmarks and analysis on classification activity and trends.
• Utilize KPIs to identify and recommend opportunities for continuous process improvement and operational efficiencies.
• Conduct and administer compliance audits as determined by Supervisor
• Administrative support for required regulatory reporting requirements in a timely manner.

Export Control Laws and Regulations

• Maintains working knowledge base of the EAR
• Collaborate effectively and participate in discussions with trade compliance team to understand regulations and applicability to IM transactions and business. 

Job Qualifications and Educational Requirement

• Bachelor’s degree.
• 5+ years of Trade Compliance experience
• Working knowledge of the Export Administration Regulations
• Demonstrated proficiency in the Commerce Control List to determine ECCN classification for technology products, with an emphasis on encryption technology 
• Demonstrated proficiency in determining HTS classification across multiple country tariffs for technology products.
• Excellent time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements.
• Effectively balance service with regulatory compliance.
• Must have a business-oriented, pragmatic approach to challenges that arise in a fast-paced environment.
• Flexible, positive and hardworking team player
• Intermediate level of proficiency in the MS Excel including knowledge of using pivot tables/Vlookup for analysis
• Results Oriented
• Customer Mindset top of Mind
• Judgement and Decision Making

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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.