SailPoint Senior Technical Delivery Manager (STDM) - Enterprise Identity Security.

About the Role & Mission Who we are: SailPoint is the leader in identity security, helping organizations manage and govern access to applications, systems, and data – for every identity type.As enterprises continue to adopt cloud technologies and non-human services, identity has become a critical foundation for modern security. SailPoint powers organizations to manage access at scale while maintaining strong governance, compliance, and visibility.Everything at SailPoint is driven by our four key values:The job posting starts with our culture, as it is so important to our continued success. You can be assured of a trusting and supportive environment, which will challenge and reward in equal measure. Growth is also hugely important, and you can also be confident of finding a role which offers development and progression, in addition to competitive renumeration and generous benefits.

As a Senior Technical Delivery Manager (STDM) at SailPoint, you are the technical orchestrator and delivery governance leader accountable for the end-to-end execution of our most complex enterprise identity security engagements. Your mission is to operationalize customer roadmaps, managing the full delivery lifecycle for the contract duration for a variety of SailPoint Human and Agentic governance products. You bridge the gap between high-level architectural strategy and hands-on technical execution. Acting as a trusted delivery partner to customer PMOs, Enterprise Architects, Engineering Leads, and System Integrator partners, you steer multi-disciplinary technical teams to deliver on time, within scope, and aligned with industry security standards. Guided by SailPoint’s core values - Innovation, Integrity, Impact, and Individuals -you partner closely with Customer Success, Professional Services, Support, Product Engineering and Sales to remove technical blockers, drive delivery excellence, and ensure seamless time-to-value for enterprise customers.

• • Innovation – we develop creative solutions to real challenges.
  • Integrity – we deliver on the commitments we make.
  • Impact – we measure and reward results, not activity.
  • Individuals – we value every person at SailPoint for their unique talents.

Key Responsibilities

• Presales and Sales Support: Help sales and presales teams to advocate for the right service offering.
• Technical Delivery Governance: Direct and govern technical program for multi-phase enterprise implementations across SailPoint Identity Security Cloud (ISC), Agentic Fabric, NERM, DAS, and Atlas-based architectures across multiple accounts.
• Execution & Scope Management: Translate architectural blueprints and business requirements into structured technical work breakdowns.
• Cross-Functional Team & Partner Leadership: Lead matrixed implementation teams - including Solution Architects, Implementation Engineers, Quality Engineers, and partners - ensuring quality and adherence to SailPoint deployment best practices.
• Technical Risk Mitigation & Escalation Management: Proactively identify, track, and remediate technical bottlenecks, integration complexities, data synchronization issues, and engineering escalations before they compromise project milestones or system stability.
• Modern Identity & Agentic Governance Execution: Oversee the operational deployment of modern identity governance capabilities, including human identities, machine/service accounts, and emerging autonomous AI agents under the SailPoint Agentic Fabric.
• Advanced Deliverables: Plan and execute various types of engagements ranging from go-live support to Maturity Benchmarking Assessments.
• Utilization & Renewal Support: Track customer utilization across many accounts and work with internal and external stakeholders to increase usage of existing SailPoint and IMA offerings via strategic planning. Be able to proactively position product upgrades or new offerings in support of the Sales team.
• Mentorship & Stewardship: Support colleagues to develop a stronger, more efficient team.

Path to Success

• 30 Days (Immersion & Delivery Baseline):
  • Begin internal training paths and enablement across SailPoint’s ISC platform at a high level.
  • Familiarization with the SailPoint organization, team structure and other SailPoint products.
  • Shadow inflight engagements and escalations.
  • Internalize SailPoint’s delivery methodology, partner collaboration frameworks, and tooling ecosystems (Jira, Confluence, ServiceNow, Salesforce, delivery tracking systems).
• 60 Days (Delivery Leadership & Mobilization):
  • Assume delivery governance leadership for assigned strategic enterprise projects.
  • Lead technical kick-off sessions, establish governance cadences with customer technical leads and partner delivery teams, and baseline delivery schedules.
  • Engage with Sales teams to proactively position packages.
  • Take responsibility for renewal cycles across a broad swathe of accounts.
• 90 Days (Full Ownership & Operational Excellence):
  • Fully own delivery health metrics, technical deliverables and team mentorship responsibilities.
  • Lead critical phase transitions (e.g. production cutover, escalations, etc.).
  • Contribute delivery playbooks, automation patterns, and post-mortem reviews to the broader Customer Service and Professional Services departments.

Role Requirements & Core Capabilities

Candidates are evaluated against senior technical management standards and the Technical Delivery Management Capability Model:

• Core Competency & Capability Pillars

• Technical Governance: Deep expertise in sequencing, managing, and delivering complex, multi-system enterprise SaaS and hybrid software implementations using Agile, Waterfall, and hybrid delivery methodologies.
• Identity Architecture Translation: Ability to understand and unpack complex IGA/IAM blueprints (lifecycle states, provisioning workflows, certifications, role-based access control, source connectors) into concrete delivery work packages.
• Stakeholder & Vendor Orchestration: Proven ability to facilitate technical steering committees, manage third-party partners, and negotiate technical trade-offs with both customer technical architects and executive delivery sponsors.
• Technical Troubleshooting & Escalation Control: Calm, systematic approach to diagnosing systemic deployment issues, coordinating triage across customer IT, partner engineers, and SailPoint software support.
• Quality Assurance & Operational Readiness: Disciplined focus on testing rigor, security validation and attention to detail.

• Experience & Background

• Professional Experience: 2+ years in enterprise IT technical delivery, sales solution engineering or systems integration within Identity and Access Management (IAM), Identity Governance and Administration (IGA), or Enterprise Cybersecurity.
• Direct Implementation Leadership: 2+ years leading complex, customer-facing technical delivery teams
• Ecosystem Integration Knowledge: Proven track record managing integrations between identity platforms and core enterprise applications (e.g., HR systems like Workday/SAP SuccessFactors, ITSM platforms like ServiceNow, and directory services like Microsoft Entra ID/Active Directory).
• Client & Partner Management: Extensive experience with partners and enterprise customer delivery leads.

• Education & Certifications

• Education: Bachelor’s or Master’s degree in Communication, Engineering, Computer Science, Cybersecurity, Information Systems, Software Engineering, or equivalent practical experience.
• Industry related certifications

• Security & Platform Certifications (Preferred):
  • SailPoint Certified Identity Security Cloud Professional/Administrator.
  • CyberSecurity credentials (e.g., CISSP, CISM, Security+).

Language Requirements

• Language Proficiency: Fluent in English; professional working proficiency in French, Spanish, Italian and/or German is preferred (based on regional account alignment).

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value.

As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY):

Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.