Job Title

About Us:

Anchor Glass Container LLC, headquartered in Tampa, Florida, is a leading North American manufacturer of premium glass containers with five, strategically located production facilities throughout the US. Founded in 1983, Anchor serves many of the most iconic and recognizable consumer packaging brands in the beer, beverage, spirits and food industries. Anchor Glass Container LLC strives to exceed customer expectations through unrelenting attention to detail. What we do goes beyond glass making. We find incredible meaning in all the small things that create enriching experiences for customers and consumers alike. Everything we do – creating, customizing, shipping, collaborating – we do with the customer’s best interests in mind. Each solution is the result of a thousand-and-one details coming together in brilliant succession, thanks to our team of experts that do whatever it takes to make life easier and more enjoyable for our customers. With over 2,000 US-based team members, Anchor Glass has the size and scale to service all of your glass packaging needs, without the complexity and bureaucracy associated with larger suppliers. Excellence is in the details!

Anchor Glass in an Equal Opportunity Employer

Job Summary

MAIN POSITION RESPONSIBILITIES:

• Provides Tier 2 and Tier 3 technical support for complex server, virtualization, cloud, storage, backup, and network incidents; performs root-cause analysis and implements corrective actions to prevent recurrence.
• Answer questions and resolve issues for clients in person, via telephone, or from remote locations
• Provides advanced technical guidance, documentation, training, and mentoring to Help Desk personnel, infrastructure team members, and designated plant contacts; serves as an escalation point for complex technical issues.
• Administers enterprise endpoint management, security patching, software deployment, configuration compliance, and reporting for desktops, laptops, and manufacturing-floor systems using the organization’s approved management platforms.
• Assist other IT teams with both support and project matters
• Ensures the integrity and recoverability of corporate and manufacturing systems by administering Veeam backup services, monitoring and reporting backup results, resolving failures, coordinating off-site media or immutable storage, and regularly validating recovery procedures for corporate and plant environments.
• Analyzes system logs and identifies/reports potential issues with network and computer systems
• Monitors and maintains UPS systems (battery backup power supply) at corporate and plants
• Responsible for creating and maintaining computer images, (end-user desktop/laptops, various systems used on the manufacturing floor) and deploying to computers as needed using approved system (Kace K2000).
• Responsible for scoping computer hardware needed for plant projects
• Designs, administers, monitors, and optimizes virtualized server environments, including host configuration, clustering, capacity management, performance tuning, high availability, upgrades, and lifecycle planning.
• Participates in projects as required
• Participates in a 24/7 on-call rotation as a senior escalation resource for business-critical infrastructure incidents affecting corporate and manufacturing operations.
• Advanced proficiency in enterprise networking, Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, VMware virtualization, failover clustering, storage, backup and recovery, and infrastructure monitoring technologies.

EMPLOYEE QUALIFICATIONS:

• Deep knowledge of Windows operating systems
• 5 years of experience in server administration
• 5 years of networking experience
• Azure experience
• VMware experience
• VEEAM experience preferred
• Endpoint management experience preferred
• Linux experience preferred
• Information security experience/exposure preferred
• Critical thinking skills and ability to solve complex problems
• Solid troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work both in a team setting and autonomously
• Microsoft/server/networking certifications
• Bachelor’s degree and/or technical training in related areas
• Hybrid work environment

• Travel required up to 10-20%