Job Title

Sr Specialist Freight Payment FinOps (L2)

Pyramid

Finance

Responsible for accurate and timely execution of Freight Payment Financial Operations activities, supporting invoice validation, payment processing, exception resolution, and financial controls. The role ensures freight invoices are processed in accordance with defined procedures, approval requirements, turnaround times, and compliance standards.

Works within established processes and systems to validate transaction details and supporting documentation, resolve routine discrepancies, and maintain complete audit trails. Partners with internal teams, Accounts Payable, Finance, carriers/vendors, and US stakeholders to support smooth payment operations and timely issue resolution.

Contributes to operational performance by meeting productivity and accuracy expectations, monitoring assigned work queues, supporting month-end activities, and identifying opportunities for standardization and continuous improvement.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Freight Invoice Processing & Payment Support: Execute assigned freight invoice activities including invoice intake, validation, coding/verification, approval follow-up, and payment processing in line with defined procedures and turnaround times.

2. Invoice Validation & Financial Controls: Verify invoice accuracy, required supporting documentation, approval hierarchy, and transaction details. Follow established controls to help prevent duplicate, incorrect, or unsupported payments.

3. Workflow & Queue Management: Monitor assigned invoice and payment workflows in relevant systems (e.g., SAP), follow up on pending approvals, and ensure transactions are progressed or escalated within agreed timelines.

4. Operational Performance: Meet defined productivity, accuracy, and TAT expectations. Track aging items, pending exceptions, and assigned backlog; support timely completion of month-end and accrual-related activities as required.

5. Stakeholder Coordination: Coordinate with internal requestors, Finance/AP teams, carriers/vendors, and US partners to obtain information, clarify invoice details, and support timely payment processing.

6. Exception Resolution & Escalation: Research and resolve routine invoice discrepancies, payment status queries, and system/process exceptions. Escalate complex, high-risk, or aging items to the Lead Specialist/Manager with complete supporting details.

7. Compliance & Documentation: Follow SOX controls, standard operating procedures, and approval requirements. Maintain complete, accurate, and audit-ready documentation for assigned transactions.

8. Reporting & Updates: Provide accurate status updates on assigned volumes, pending payments, exceptions, and risks. Support preparation of operational metrics and recurring reports.

9. Continuous Improvement: Identify recurring issues, process gaps, and opportunities to improve accuracy or efficiency. Participate in standardization, documentation, automation, and continuous improvement initiatives.

REPORTING / WORKING RELATIONSHIPS

Reports to Lead Specialist / Manager – Freight Payment FinOps, based on the team structure.

Works closely with Freight Payment FinOps, Accounts Payable, Finance, internal business partners, carriers/vendors, and US-based stakeholders to support accurate and timely invoice processing and payments.

JOB REQUIREMENTS

Minimum Qualifications

• Bachelor’s degree in Commerce, Finance, or equivalent.
• 2–4 years of relevant experience in Accounts Payable, Freight Payment, invoice processing, or Financial Operations.

Core Competencies

• Sound understanding of Accounts Payable / invoice processing concepts and basic financial controls
• High attention to detail and accuracy in financial transactions
• Good analytical, reconciliation, and problem-solving skills
• Ability to manage assigned priorities and meet deadlines / turnaround times
• Effective written and verbal communication and stakeholder coordination skills
• Working knowledge of ERP systems (e.g., SAP) and MS Excel
• Ability to follow standard operating procedures and maintain audit-ready documentation
• Ownership mindset with focus on compliance, service quality, and continuous improvement