Overall Purpose

Ensure Quality services and support for all missions assigned to their site(s)

Provide leadership and guidance to personnel fulfilling missions

Support and maintain a positive and productive atmosphere at sites

Ensure all company and customer guidelines are being upheld

Reports to

Site Manager / Site Supervisor

Responsibilities

Client relationship & Business development

 Establishing and maintaining relationships with customers and site personnel

 Daily communications with various stakeholders at the site level

Operations

 Set up and supervise missions

 Staffing of missions

 Training and validate inspectors

 Coordinate changes in missions

 Isolate, tag and verify nonconforming material

 Conduct ongoing audits of effectiveness of work being performed

 Perform visual, mechanical, and functional verifications to insure compliance to quality

standards and specifications.

 Make independent judgments for subjective scenarios.

 Work as an inspector when required

 Demonstrates commitment to reduce the risk of workplace accidents

 Must comply with local and company Health & Safety legislation, laws, and policies

Organization & management

 Ensures all site personnel receive corporate communications

 Partner with Human Resources for performance and attendance issue resolution

 Act as a liaison between Site Manager and inspectors

 Ensure all inspector time is entered, monitored and approved

 Create and maintain a 5S working environment

Technical

 Update daily system entries in company and customer portals

 Create and maintain customer and company reports

 Utilize company web portals to record required audits and documentation

 Troubleshoot and problem solve with the supplier and customer for issues pertaining to

process flow, new criteria, spikes/spills

 Create electronic work instructions and have the ability to navigate company and

customer websites and portals

Requirements

Knowledge, skills, abilities

Hard skills Values

 Proficiency in English

 Computer skills – Microsoft Office

(basic Microsoft Excel proficiency) and

Outlook

 Proficient in the use of various gages

and measuring devices

 Ability to lift / move 50 lbs.

Values & Attitudes

Global team spirit

 Team player

 Caring for people

 Open-minded

Excellence

 Reactive

 Resilient to pressure

 Rigorous

Customer focus

 Client oriented

 Reliable & trustworthy

 Flexible

Initiative

 Autonomous

 Innovative

 Daring