As Sr. ServiceNow Architect I, you’ll lead the design, implementation, and optimization of enterprise ServiceNow solutions across ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB. Collaborate with stakeholders to translate business objectives into secure, scalable, and sustainable technical solutions that improve operational efficiency and service delivery. Facilitate requirements workshops and technical design discussions to ensure alignment with organizational priorities while proactively identifying and addressing risks, dependencies, and design gaps throughout the development lifecycle. Specifically, we are looking for highly motivated and mission-oriented team members to support our program.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• You will lead the development, integration, and deployment of secure, scalable ServiceNow applications and solutions tailored to federal mission requirements.
• Design and implement enterprise integrations, advanced Service Catalog capabilities, workflow automation, and AI-driven enhancements to improve operational efficiency and service delivery.
• Oversee release management, code reviews, testing, and deployments to ensure platform stability, quality, and compliance with federal security standards, including NIST and FISMA.
• Provide technical leadership and mentorship to development teams while collaborating with stakeholders to translate business needs into effective technical solutions.
• Continuously evaluate platform capabilities, optimize performance, and recommend improvements that support modernization objectives and long-term operational success.

What you’ll need to succeed:

• Have an ACTIVE Secret security clearance
• 6+ years of designing and leading the architecture, implementation, and optimization of ServiceNow platforms across enterprise modules
• 6+ years of experience in translating business goals into scalable, maintainable, and secure solutions that has improved workflows, productivity, and service delivery.
• 3+ years of Service Portal Development experience
• Work in multiple instances and domains, supporting internal and external customers
• Utilize an Agile/Scrum methodology to manage development work
• Advise functional and admin teams on design, development and overall ServiceNow best practices

SALARY RANGE: $150,000 - $180,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: 

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses