The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

One market, one SMB commercial organisation, one bar for growth — and you'll set it. You'll be key in leading the in-market SMB organisation to success, setting the standard for managed-book growth across your Account Management team.

Job Description:

Essential Responsibilities:

• Manage a portfolio of high-value SMB clients, ensuring satisfaction, retention, and growth.
• Identify client needs and recommend tailored solutions to drive business outcomes.
• Analyze client performance data and market trends to inform strategic recommendations.
• Collaborate cross-functionally with Sales, Product, and Marketing teams to deliver value.
• Lead initiatives to improve account management processes and client engagement strategies.
• Mentor and support junior Account Managers, sharing best practices and insights.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You'll Do

• Lead and coach a team of Account Managers against clear commercial outcomes.
• Master the use of AI to assess growth and retention opportunity across the book.
• Partner with Partner, Vendor, Product and other cross-functional teams to remove barriers and improve merchant outcomes.
• Monitor the effectiveness of the team's motions and act with focused business or process improvements.

What You'll Bring — Minimum Qualifications

• 10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
• Proven experience managing account-management teams.

Core Capabilities We're Looking For

• A problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation, including course-correcting when needed.
• Sets measurable expectations, coaches the team, and addresses underperformance promptly and fairly.
• Uses value, coverage, churn and pipeline data to make explicit resource trade-offs at the market level.
• Skilled at executive influence and talent development — building alignment, handling conflict, and creating a durable operating cadence for the leadership team.

Subsidiary:

PayPal

Travel Percent:

0

The pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay, including base pay and total target cash (base pay plus sales incentive compensation), for this role by location is:

Primary Location | Pay Range:

Milan, Milano: Base Pay: (€68,400.00 - €101,640.00 Annually) Total Target Cash: (€114,000.00 - €169,400.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently. Details about the sales incentive structure will be provided during the hiring process, consistent with applicable laws.​ Additional compensation for this role may include equity or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.