The Opportunity

As the Planning Lead within our Patient Experience (PX) Delivery Operations Management Group, you will serve as the strategic operational backbone supporting transformative patient access programs, brand launches, and line extensions. Reporting to the Planning Team Lead, you will operate as a strategic partner and trusted liaison across brand teams, field reimbursement, and technical partners to bring complex commercial and access initiatives from ideation to flawless execution.

In this role, you can expect to:

• Drive Strategic End-to-End Program Delivery: Architect, govern, and execute comprehensive project plans for high-impact PX initiatives, new product launches, and line extensions across cross-functional matrix teams.
• Lead Organizational Change Management (OCM): Champion and deliver structured OCM frameworks across the PX Delivery ecosystem to ensure lasting operational adoption and seamless transitions.
• Optimize Cross-Functional Operations: Partner with Field Reimbursement Managers (FRMs), Access Solutions, and brand leadership to identify process bottlenecks, enhance patient workflows, and implement scalable operational solutions.
• Manage Business & Systems Impact: Assess upstream and downstream implications of system, regulatory, and procedural changes across business operations, establishing proactive mitigation strategies.
• Bridge Technology & Patient Services: Align internal informatics teams and external technology vendors to build, optimize, and maintain reliable departmental patient platforms, databases, and contact center technologies.
• Deliver Operational Readiness & Training: Design and support enterprise training and readiness roadmaps that equip commercial teams and cross-functional partners for launch day and beyond.

Additional Responsibilities:

• Demonstrates complete independence in effectively leading strategy and consistently executing his/her work to an outstanding level
• Regular interactions with senior team members, including those outside the department, routinely represents team to a broad audience
• Generates new ideas or ways of working that carry benefits to multiple team members. Continuously seeks out opportunities to learn, grow and assist others
• Outstanding time management and organizational skills. Consistently executes multiple, and sometimes competing, activities and complex projects to high quality conclusion, on time, and within-budget. Routinely exceeds targets, goals and objectives
• Strong influencing and negotiation skills. Is highly skilled at influencing without authority and driving cross-functional activities to successful conclusion. Independently influences the direction of customer or program strategies and operations. Demonstrates strong executive presence and has cultivated strong and trusting relationships with cross- functional partners and executive leaders
• Works across teams and projects without guidance but within established guidelines and maintains highest quality standards
• Solves dynamic and complex problems independently by leading a broad learning network across PX

Who you are

• You have a Bachelor’s degree 
• 8 +  years of relevant professional experience in biotechnology or pharmaceutical industries 
• PMP Certification Required 
• Previous work experience in planning, process improvement, and/or project  management in healthcare/healthcare reimbursement. 
• Extensive project management experience with patient databases and/or call center  systems and technologies. 
• Experience with pre-launch drugs. 
• Ability to build collaborative working relationships throughout all levels of  organization. 
• An awareness of issues, trends, and needs in healthcare reimbursement and the  managed care environment. 

Location

• This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus
• Relocation benefits are NOT available for this posting

The expected salary range for this position based on the primary location of South San Francisco, CA is $152,600/yr to $283,400/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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