Sr. Manager, Operational Excellence

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Sr Manager, Operational Excellence is responsible for leading the strategic design, standardization, and execution of scalable, sustainable processes across Lennar's homebuilding value chain (Buy, Build, Sell, Care). This role drives continuous improvement, process standardization, and operational efficiency in support of Lennar's enterprise-wide operational excellence strategy. With deep expertise in business operations and process transformation, the Sr Manager partners cross-functionally with business leaders and subject matter experts to pilot, refine, and scale new ways of working that improve the experience for Customers, Homeowners, and Associates alike.

Your Responsibilities on the Team

• Lead the enterprise-wide operational excellence strategy in support of Lennar's homebuilding value chain, ensuring alignment with business goals and operational priorities.

• Personally lead process mapping and documentation work, translating complex, inconsistent workflows into clear SOPs, quick reference guides, and process maps using tools like Lucid or Visio.

• Identify a process's biggest source of inconsistency and build a single standard method for running it, piloting the new approach with one team before scaling it more broadly.

• Partner with business stakeholders to drive adoption of new processes, and coach functional leaders on maintaining them to standard after handoff.

• Convene and facilitate small groups of subject matter experts to design and pressure-test new standard processes before they roll out broadly.

• Lead change management for new processes and tools: build the case for adoption, work through frontline resistance, and drive sustained use after go-live.

• Identify opportunities for automation within standardized processes, and partner with technology teams to hand off well-defined, consistent processes for automation.

• Define and track process health metrics (e.g., adherence, cycle time, error rates) to measure whether a process is being run to standard and diagnose where it's breaking down.

• Conduct root cause analysis and operational reviews to surface process gaps, inefficiencies, and undocumented exceptions.

Your Toolbox

• Bachelor's degree in Industrial Engineering, Business, or a related field; Master's degree preferred.

• 7–10 years of progressive experience in process excellence, management consulting, or business operations.

• Proven track record of leading large-scale process transformation and continuous improvement initiatives.

• Hands-on expertise in process mapping and documentation using tools like Lucid or Visio.

• Strong proficiency leveraging AI tools to accelerate process documentation, analysis, and content development.

• Lean Six Sigma, Kaizen, or similar process improvement training is a plus, not required.

• Strong strategic thinking and analytical skills, with the ability to manage multiple priorities.

• Demonstrated ability to influence senior stakeholders and drive adoption of new processes in a matrixed organization.

• Proficiency in Microsoft Office Suite, with advanced Excel, data analysis, and reporting capabilities.

• Experience with enterprise systems and data dashboards is a plus.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.