Job Description

Responsible for the engineering of various and complex aspects of both physical and cloud hosted data center infrastructures which might include network, compute, storage, platform, middleware, database and telephony. Independently analyze current and future requirements to effectively design data center infrastructure, networking and telephony systems while determining design feasibility from both technical and economic perspectives. Develop and maintain technical standards, procedures and documentation in partnership with service partners as needed. Compile and analyze operational data and directs proof of technology to establish standard for new designs or modifications to existing equipment, systems, or processes. Independently partner and consult with varied technical, business, project and management staff to identify and plan, assess data center and cloud infrastructure designs, physical data center requirements and impacts and resolve design problems.

What You’ll Do 

• Independently plan, design, engineer, and maintain enterprise Elastic Stack (Elasticsearch, Logstash and Kibana) solutions. 

• Serve as a technical SME for Elastic, including architecture, upgrades, performance, capacity, data ingestion, integrations, and troubleshooting. 

• Develop and maintain solutions for enterprise logging, search, analytics, dashboards, alerting, and observability. 

• Design and support data integrations across applications, infrastructure, databases, network, and cloud environments. 

• Develop automation to improve platform administration, onboarding, configuration, and overall efficiency. 

• Partner with IT teams to define logging and observability requirements and provide technical guidance. 

• Provide engineering expertise for complex production issues and identify opportunities to improve platform resiliency and performance. 

• Maintain technical standards, documentation, procedures, and lifecycle plans. 

• Evaluate emerging observability technologies and contribute to the evolution of the enterprise monitoring and observability strategy. 

• Provide technical direction and assistance to less experienced team members as needed. 

What You Bring 

• Bachelor’s degree or advanced degree (where required). 

• 5+ years of experience in infrastructure engineering, monitoring, logging, observability, or a related field. 

• In lieu of degree, 7+ years of experience in a related field. 

• Hands-on experience with Elastic Stack, including Elasticsearch, Logstash and Kibana. 

• Experience with enterprise logging, data ingestion, monitoring, or observability solutions. 

• Strong infrastructure, Linux, and troubleshooting skills. 

Bonus Points 

• Experience with Elastic Agent, Beats, APIs, scripting, and automation. 

• Experience with Datadog, Instana, OpenTelemetry, or other observability technologies. 

• Experience supporting AWS or Azure environments. 

• Familiarity with ServiceNow integrations, AIOps, or AI-assisted observability. 

What You’ll Get 

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community. 

• Work-life balance, flexibility, and the autonomy to do great work. 

• Medical, dental, and vision coverage along with numerous health and wellness programs. 

• Parental leave and support plus adoption and surrogacy assistance. 

• Career development programs and tuition reimbursement for continued education. 

• 401k match including an annual company contribution. 

• Learn more about benefits. 

Where You’ll Work 

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. 

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. 

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. 

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$107,901.00 - $172,642.00

Skills

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