Job Summary

Job Description

MAJOR RESPONSIBILITIES:

• Reviews and responds to trouble tickets and works with end users through resolution as necessary
• Provides Tier III support, drives issues through closure; engage all appropriate cross-team resources
• Understand best practices, compose relevant standard operating procedures to ensure efficiency and maximize uptime
• Configure, deploy, and maintain networking solutions of Medline’s LAN, WAN, WLAN, SDWAN, Cloud and Network Security focused infrastructure
• Develop and recommend strategies for network growth and datacenter network security/enhancements by maximizing functionality of network equipment such as switches, routers, wireless infrastructure, and firewalls
• Present innovative solutions to stakeholders and technical staff; participate in implementation resulting in a warm handoff to support
• Participate in regular meetings and conference calls with customers and I/S staff to help qualify opportunities and technical solutions for optimizing the network; drive design solutions through deployment
• Act as a point of escalation for other I/S teams regarding network infrastructure issues
• Understand that assisting to resolve issues outside our area is also our responsibility
• Analyze performance data and metrics, identify problem areas, and provide actionable insight to problem resolution
• Perform complex and routine maintenance tests for designated areas of engineering; identify, isolate, and escalate issues to appropriate personnel
• Interface and communicate with senior and mid-level client leadership that may include technical presentations
• Participate in off-hours support rotation of designated network resources
• Well informed of information technology and applied research trends; develops and incorporates them into assignments where appropriate

MINIMUM JOB REQUIREMENTS:

Education:

• Bachelor's degree in computer science, Information Technology, or related field, or equivalent in training and experience

Certification / Licensure:

• Technical certifications; CCNA required, CCNP preferred, Azure Certification(s) desirable

Work Experience:

• At least 4 years of experience providing technical leadership for network technologies in a large enterprise environment
• Microsoft Azure Networking knowledge required; prior experience preferred
• Experience implementing SDWAN Viptela Solution is a plus
• SDN experience, especially with Cisco ACI is a plus
• Experience in developing architecture diagrams and work statements
• Knowledge in using deep dive troubleshooting tools such as tcpdump, iperf, and nmap
• Experience in network automation and orchestration using tools like Ansible, Terraform, or Puppet
• Proficient in disaster recovery planning and implementation for network infrastructure

Knowledge / Skills / Abilities:

• None

PREFERRED JOB REQUIREMENTS:

Education:

• None

Certification / Licensure:

• None

Work Experience:

• Expertise with Cisco technologies preferred
• Advanced comprehension of routing protocols (BGP, OSPF, HSRP, VRRP and VRF)
• Understand VOIP, including QoS on LAN and WAN
• Understand data center hardware landscape, including overall IT systems landscape and virtualization
• Strong interpersonal skills, with a desire to collaborate, mentor, with internal and external business/technical teams
• Skilled in designing, implementing, and troubleshooting secure Wi-Fi networks
• Ability to troubleshoot quickly in pressure situations
• Knowledge of firewalls, Iptables web filters, etc.
• Experience with Cisco SDWAN desirable
• Working knowledge of Enterprise Telecom systems a plus
• Communications: Excellent interpersonal, creativity, attention to detail, and oral and written communication skills tailored for the intended audience
• Detail oriented with an analytical mindset
• Ability to work out of any of Medline’s Chicagoland area facilities on any given day
• Up to 10% overnight travel required

Knowledge / Skills / Abilities:

• None

Click here to learn more about a career in IT at Medline!

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.