Key Responsibilities/Duties – what you will be doing (top five): 

• Performs all core responsibilities of the Documentation Specialist role with limited oversight. 

• Reviews and edits documentation from colleagues, ensuring adherence to the styles and standards, providing feedback and coaching as necessary. 

• Leads team and partner department meetings, sharing insights and opportunities for continuous improvement. 

• Oversees the end-to-end management of individual communities within the knowledge management system. 

• Proactively identifies and addresses gaps, consults on improvement options, and aligns priorities with the department’s strategic vision. 

• Leads projects by developing and executing workplans, identifying blockers, and proposing solutions to ensure all deadlines are met. 

• Manages team reporting responsibilities as assigned and provides support to management and team members as needed. 

• Consults on and resolves complex knowledge management system-related issues, investigating root causes and providing effective solutions. 

• Edits documentation of specialists through the knowledge management system. 

• Other duties as assigned. 
   

  Qualifications – what you need to perform the job. 

   

   

  Education, Certification and Licensure 

  • Required: Bachelor’s Degree in English, communications or related field or equivalent work experience.  

   

   

  Experience (minimum years required): 

  • Required: 3-5 years of experience with a strong focus on technical writing and documentation management. Experience in editing, formatting and ensuring compliance with established style guides and quality standards is essential. Experience within the health care industry is a plus. 

   

  Skill Requirements 

  • Must demonstrate agility in supporting multiple teams and lines of business, adapting to changing priorities and demands. 

  • Must be able to provide specific, timely and respectful feedback to colleagues, fostering an environment of continuous improvement and mutual respect. 

  • Strong planning, organizational and prioritization skills to optimize productivity and achieve goals effectively. 

  • Ability to master new technical and business knowledge quickly, demonstrating an action-oriented approach and taking responsibility for outcomes. 

   

  Working Conditions and Additional Requirements (include specific requirements, e.g., lifting, travel): 

  • Must be able to work under normal office conditions and work from home as required. 

  • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.  

  • May be required to work additional hours beyond standard work schedule. 

   

   

  Disclaimer 

  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.