About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

Salary Range:

$160,000 - $220,000 per year.

Senior Director / Vice President, Autonomous Vehicle & Robotics Operations

About the Role

TaskUs partners with the world's most innovative technology companies to power the data, safety, and human-in-the-loop operations behind AI. As autonomous driving and robotics programs move from pilots to commercial scale, our clients need a delivery partner that can run safety-critical operations around the clock with the rigor of an AV operator and the scale and agility of a leading BPO.

We are seeking a senior operator to build and lead our AV and Robotics Operations business. You will own end-to-end delivery, from perception data labeling and scenario QA to remote assistance, teleoperation, fleet support, and incident response, for leading autonomous vehicle and robotics customers. You will set the operating model, build the leadership bench, and be accountable for client outcomes, quality, safety, and P&L.

What You Will Do

• Own delivery and P&L. Lead multi-site, multi-client AV and robotics programs with full accountability for revenue growth, gross margin, utilization, and client satisfaction.
• Build the operating model. Design scalable, 24/7 workflows for remote assistance, teleoperation, fleet and depot support, data collection, annotation, simulation and scenario review, and edge-case triage.
• Drive safety and quality. Establish safety-case-aligned processes, incident management, root-cause analysis, and audit readiness (e.g., ISO 26262, SOTIF/ISO 21448, UL 4600, ISO 3691-4 and relevant ANSI/RIA standards as applicable).
• Partner with customers. Act as executive sponsor for strategic AV and robotics accounts; run QBRs, shape roadmaps, and translate evolving ODD, model, and fleet requirements into staffing, tooling, and process plans.
• Scale talent. Recruit, train, and certify remote operators, fleet technicians, annotators, QA leads, and program managers; define career paths, competency frameworks, and fatigue and wellness standards for safety-critical roles.
• Lead through technology and AI. Embed automation, ML-assisted labeling, tooling, and analytics to improve cost per task, latency, and accuracy; collaborate with Product, Engineering, and Security on platforms and integrations.
• Expand the business. Partner with Sales, Solutions, and Strategy to develop new offerings (e.g., teleoperation-as-a-service, robotics data collection, humanoid and warehouse robotics support), pricing models, and go-to-market plans.
• Manage risk and compliance. Ensure data security, privacy, and regulatory compliance across jurisdictions; maintain business continuity and surge capacity plans.
• Lead the organization. Manage a global team of directors, program leaders, and site leads across onshore, nearshore, and offshore locations.

What You Bring

• 12+ years of operations leadership (15+ for VP), including 5+ years in autonomous vehicles, robotics, mobility, logistics automation, or other safety-critical, technology-driven operations.
• Direct experience running remote assistance, teleoperation, fleet operations, or AV/robotics data operations, ideally at an AV operator (robotaxi or trucking), robotics company, or technology-enabled BPO.
• Proven record of scaling operations from pilot to commercial deployment, with measurable improvements in safety, quality, cost, and throughput.
• P&L ownership of a business of $50M+ (more for VP), with strong command of pricing, workforce planning, and unit economics.
• Experience leading large, distributed workforces (500+) across multiple sites and geographies, including 24/7 shift operations.
• Working knowledge of safety frameworks, incident response, and regulatory environments for autonomous systems.
• Executive presence with technical customers; ability to engage credibly with engineering, safety, and product leaders.
• Data-driven leadership style with fluency in operational metrics, SLAs, and continuous improvement (Lean/Six Sigma a plus).
• Bachelor's degree required; MBA or advanced technical degree preferred.

Preferred Qualifications

• Familiarity with AV and robotics data pipelines: sensor data (LiDAR, camera, radar), HD maps, scenario libraries, simulation, and labeling tools.
• Experience with humanoid, warehouse, or last-mile delivery robotics operations.
• Background in BPO or managed services, including client transitions, vendor management, and global delivery.
• Experience with M&A integration or building a new business line inside a larger enterprise.
• Preferred location San Antonio.

Success Measures (First 12–18 Months)

• Operating model, governance, and safety framework defined and adopted across all AV and robotics programs.
• Leadership team in place; critical roles staffed and certified ahead of client ramps.
• Target SLA, quality, and safety KPIs achieved on strategic accounts, with strong client NPS.
• Revenue growth and margin goals met; at least [X] new logo or service-line wins.

Location: US (San Antonio, TX preferred)

Work setup: Remote-flex

Travel: 25–35%

Salary Range: 

$160,000 - $220,000 per year.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.