ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to information for all stakeholders in the field of Patient Centered Outcomes, particularly for Clinical Outcome Assessments (COAs).

The Sr. COA Licensing Associate plays an active role in Mapi Research Trust’s client services team by coordinating and delivering clinical outcome assessment (COA) licensing and translation services for clinical studies. The role serves as a subject matter expert, working closely with clients, copyright holders, and internal teams to ensure high-quality, timely project delivery.

If you are looking to join a company that will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.  

To be successful, applicants must be able to demonstrate drive, passion and a strong sense of team working. Successful candidates will also possess great communication skills and be comfortable managing a variety of tasks at one time.

Key Responsibilities:

• Act as a licensing subject matter expert in the context of studies awarded to ICON from strategic pharma clients.
• Collaborate with internal teams to deliver COA licensing and translations in the context of multi-service projects.

• Perform administrative tasks from request launch to finalization, including following up on invoice processing and tracking work time in the appropriate tools.
• Participate in client and operational meetings with internal and external stakeholders.
• Coordinate and participate in negotiations and discussions with copyright holders, as required.
• Coordinate with team members to achieve on time/qualitative deliverables and with other functional groups within the company where necessary to support milestone achievement.
• Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE™ platform.
• Oversee successfully the project lifecycle from award to delivery
• Develop and maintain filing and tracking tools in accordance with accepted practices.

• Contribute to the training and mentorship of junior staff.

• Support the preparation of client focused proposals and budgets.

• Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties.

• Performs other duties and tasks as are allocated at the reasonable discretion of the Company, such as system support and maintaining shared knowledge resources

To succeed you will need:

• Excellent project management skills, including superior organizational skills, prioritization of tasks and strong attention to detail
• Advanced customer service skills, including ability to communicate clearly with clients/colleagues and resolve issues or complaints.
• Experience delivering COA licensing and translation services, required

• Degree preferred

• 3+ years of experience in client services and/or project coordination
• Fluency in English both orally and in writing, with excellent communication skills, experience working on international teams a plus

• Previous experience working remotely, preferred

• Self-motivated and comfortable working both independently and as part of a team

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply