Provides crisis services and intervention to client’s potential crisis through telephone and face to face evaluation.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

MAIN DUTIES AND RESPONSIBILITIES:

• Worker is directly accessed via an answering service and is to respond by phone within 15 minutes during the entirety of shift.
• Provides face-to-face mental health evaluations in hospital emergency rooms, police stations and at people’s home as needed.
• Provides consultation with other service providers regarding referrals and other resources.
• Provides consultation with other clinical staff relevant to clinical issues with clients.
• Consults with the administrator-on-call, and psychiatrist-on-call, to discuss concerns/difficult clinical situations, issues with system/providers, incident report level issues, state contract bed and children’s admissions and exploration of options, alternatives, and for support.
• Has knowledge base and can access all resources for hospitalization and crisis stabilization/hospital diversion.
• Will complete documentation including incident reports of every contact that occurs as well as results from consult with the administrator or psychiatrist on-call.
• Will be responsible for obtaining shifts or information about clients in crisis ½ hour prior to the beginning of their shift.
• Will provide report after every shift by 8 a.m. on Monday through Friday and by 8 a.m. on Monday from every weekend shift.
• Will complete all documentation and forward to a regional mental health center 24 hours after the completion of their shift.
• Refer clients to other community resources as needed.
• Attend all necessary meetings as assigned.
• Will provide supervision and consultation to assigned on-call clinicians who require training in emergency services protocol.
• Other duties and responsibilities as assigned or needed.

MINIMUM QUALIFICATIONS:

• All workers must have an R.N. and/or Master’s Degree for above in a related mental health program to be eligible for on-call.

NECESSARY SPECIAL REQUIREMENTS:

• All R.N’s are required to have a nursing license.
• Any other licenses will be forwarded to personnel and also the business office for billing purposes.
• Must be certified or certifiable by Department of MHRH as an Emergency Services clinician.
• Ability to work independently as well as part of a multi-disciplinary team, self-motivated.

JOB KNOWLEDGE, SKILL, AND ABILITY:

• Ability to effectively present information and respond to questions from professionals, managers, clients, family, and the general public.
• Ability to reach, analyze, and interpret professional journals, policy procedures, and governmental regulations.
• Ability to clearly and cogently document clinical and other information in accordance with Policies and Procedures.
• Ability to write reports and general correspondence.
• Possess an empathetic attitude toward clients and family members balanced by an ability to maintain professional objectively and commitment to professional values such as self-determination, confidentiality and self-awareness.
• Ability to successfully complete all required training and certifications
• Oral and written communication skills, including speech, grammar, spelling, and legibility are at sufficient level to ensure effective and appropriate communication.
• Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals either manually or by use of a calculator.

ETHICS:

• Uses and accesses information in client’s health information record or about a client only as necessary to actual duties and then only in accordance with access levels assigned to this position by Gateway Healthcare Inc. and in accordance with Gateway Healthcare Inc. policies, rules, and procedures as adopted by Gateway Healthcare Inc.
• Comply with agency ethics and codes of conduct in all contacts with clients, co-workers and the community
• Observe all agency policies and procedures.

INTERPERSONAL FACTORS:

• Must be able to appreciate the sensitive/private nature and legal status of information about individual clients obtained, maintained, or used by Gateway Healthcare Inc. and to not access, use, disclose, or request such information about a client unless necessary to the performance of his/her job.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the main duties and responsibilities of this job.
• Other duties with different demands may also be assigned by the employee's supervisor.
• Gateway complies with the Americans with Disabilities Act and analogous state statutes.
• Therefore, to the extent required by law, Gateway will make reasonable accommodations to allow qualified individuals with disabilities to perform the essential functions, duties and responsibilities of their positions.
• Employees and applicants should discuss requests for reasonable accommodations with Human Resources at any time.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, office equipment, or controls and talk or hear.
• The employee frequently is required to walk, sit, reach with hands and arms, and climb.
• The employee is occasionally required to stand; stoop, kneel, crouch or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the abilities to adjust focus.
• The employee occasionally works in outside weather conditions.
• The noise level in the work environment is usually moderate.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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