Über diese Sr Analyst I Infrastructure Services Stelle bei DXC Technology
Job Description:
Experience & Qualifications:
8+ years of professional experience in a software asset management role.In-depth knowledge and experience of ServiceNow SAMPro Module is essential to this role.Bachelor of Arts/Science or equivalent degree in computer science or related area of study
Language:
Fluent in English, both verbally and written
Responsibilities:
· Executes and delivers all SAM Licensing Professional tasks according to the requirements of all assigned client engagements.· Adheres and works to the internal process standards as defined and updated by management.· Prepares, communicates, and presents SAM deliverables to clients.· Participates in customer communications across the entire lifecycle of a SAM project. This includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties.· Coordinate with service delivery teams in order to communicate project status and ensure project milestones are being met.· Participates with specialist knowledge in responding to SAM related requests as well as confirming SOW requirements.· Collects and manages SAM related information from DXC clients, and software manufacturers.· Researches and understands different publishers’ product use rights, license entitlements, and contractual entitlements for software products and publishers.· Support, coach, and mentor other SAM Licensing Professionals in the team.· Provide licensing expertise to help clients collect, organize, and manage clients’ licensed software assets.· Author, recommend and deliver SAM related best practice workshops and assessments to DXC staff and DXC clients. This will include but not be limited to Audit Readiness/Response, Process Maturity Assessments, Standard Operating Procedures (SOPs) and SAM Discovery & Planning Workshops.· Ensure all SAM projects are conducted professionally, ethically, and in a manner consistent with DXC C.L.E.A.R vision.· Keep up to date with industry trends and new SAM services requirements.
- Other activities, as defined by SAM management to successfully deliver SAM consulting activities to clients
Skillset
· Good organization and planning skills.· Good communication skills.· Good interpersonal skills to interact with customers.· Ability to work independently.· Good analytical, problem solving and decision-making ability.· Flexibility to work under changing guidelines and deadlines.· Proven experience as a Licensing Professional in Software Asset Management· Experience with software license compliance risk assessment, management and/or mitigation in software audit context, particularly with IBM, Oracle, SAP, Microsoft etc.· In-depth knowledge of licensing of publishers utilizing complex license metrics.· Strong MS Excel and SQL skills.· In-depth knowledge of Enterprise Agreements, contracts, purchase order data etc.· Experienced with IBMs’ ILMT and BigFix.· Understands licensing of O365 and other SaaS applications.· Proficient in the use of ServiceNow SAMPRo Module.· Excellence in written publications. Articulate and succinct communication skills. Ability to explain complex ideas effectively.· Excellent presentation skills. Ability to perform well on-stage as well as in smaller groups, face to face.· Successful track record of effectively working with C-Level executives.· Collaborative teamwork, engaged with peers, good at sharing data and two-way communication.· Strong project planning and management skills.· Client-oriented, professional services mind-set.· Exceptional analytical, organizational and time management skills.· Ability to think outside the box.· Ability to stay self-motivated and self-directed.· Willingness to adapt to changing business and technical priorities.· Ability to manage multiple projects simultaneously with deadlines in a fast-paced, high-performance team environment.· Highly organized, methodical, and meticulous attention to detail.· Ability to work in a multi-cultural global team.
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