Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

At Edwards Lifesciences, we’re committed to operating with honesty, openness, and fairness. Compliance with the highest levels of integrity is vital to building and maintaining the many trusted relationships that sustain our reputation and credibility. Your dedication to operational excellence will ensure employee business practices meet Edwards’ high ethical standards and continue to enable us to transform patient lives around the world.

In this role, you will apply professional expertise and judgment to support business activities and business outcomes.

How you will make an impact:

• Lead efforts to optimize business processes and systems by assessing business needs and developing, proposing and lead in the implementation of solutions. Act as a Subject Matter Expert (SME) in business processes in the area of responsibility.

• Lead the development of functional business requirements and articulate system functionality and features. Translate the needs of business into functional requirements

• Perform complex root cause analysis and troubleshoot business processes including testing and researching data integrity/accuracy

• Identify and recommend innovations that significantly enhance efficiency and effectiveness of business processes

• Develop strategies for Organizational Change management, training and communication: Lead efforts to understand impact of process and system changes on users; implement strategies for minimizing organizational disruption, streamlining transition and improving adoption.

• Facilitate process mapping and requirements gathering sessions

• Lead testing and validation of processes and systems to ensure adherence functional requirements

• Serve as liaison between business process owners in Business Units, Functional Groups, Regions and IT. Enable super-users (by training and performing knowledge transfer) to drive business process automation and optimization

• Train users on new processes, workflows, and/or systems

• Other incidental duties

What you'll need (Required):

• Bachelor's Degree in in related field, 5 years’ experience of related experience or equivalent work experience based on Edwards criteria

What else we look for (Preferred):

• CRM platform certification

• Certification in International Institute of Business Analysis (IIBA) or equivalent

• Experience working in complex, matrixed and global business environment

• Proven expertise in usage of MS Office Suite

• Strong written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Substantial understanding and knowledge of requirement solicitation and consulting practices, process mapping, project management principles, and software development lifecycle

• Ability to adapt to new technologies

• Ability to adapt to rapidly changing environment

• Strong problem-solving, organizational, analytical and critical thinking skills

• Strict attention to detail

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Ability to manage competing priorities in a fast paced environment

• Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects

• Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families. For California (CA), the base pay range for this position is 81,000 to $116,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.