How This Role Impacts Live Oak and Its People 

At Live Oak Bank, our mission is to empower small businesses and the people who support them. As a Loan Origination & Loan Servicing Intern with the Live Oak Express (LOE) Team, you will play a meaningful role in helping us deliver a seamless experience for our customers from application through servicing. 

This internship provides an opportunity to gain hands-on exposure to banking operations, lending processes, and customer support while working alongside experienced professionals. Your contributions will help our team operate efficiently, support customer needs, and uphold the exceptional service standards that define Live Oak's culture. 

You will be part of a collaborative environment where curiosity, innovation, professionalism, and continuous learning are valued. This is an excellent opportunity for individuals interested in banking, finance, business operations, or customer experience. 

What You'll Do at Live Oak 

As a Loan Origination & Loan Servicing Intern, you will support a variety of activities across the lending lifecycle, including loan processing, servicing operations, customer support, and portfolio administration. 

Responsibilities may include: 

• Assist with loan application intake, document collection, and file preparation. 

• Support loan servicing activities, including payment processing, account maintenance, and customer requests. 

• Review documents for completeness and accuracy while maintaining organized records. 

• Help monitor loan pipelines and servicing queues to ensure timely follow-up and resolution. 

• Conduct research and gather information to support operational and portfolio management initiatives. 

• Communicate professionally with internal team members to help resolve customer needs and operational questions. 

• Assist with data entry, reporting, process documentation, and operational projects. 

• Identify opportunities to improve team processes and contribute ideas that enhance efficiency and customer experience. 

• Maintain confidentiality and handle sensitive customer information with care and professionalism. 

• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC. 

• Participate in team meetings, training activities, and professional development opportunities. 

Required Experience 

• Currently pursuing a Bachelor's degree in Business, Finance, Economics, Accounting, Banking, Management, Communications, or a related field. 

• Strong attention to detail and organizational skills. 

• Excellent written and verbal communication skills. 

• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment. 

• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. 

• Demonstrated ability to work both independently and collaboratively within a team. 

• Strong problem-solving skills and a willingness to learn new concepts. 

• Commitment to professionalism, integrity, and customer service. 

Preferred Experience 

• Previous internship, work experience, volunteer experience, or leadership involvement in a campus organization. 

• Interest in banking, lending, financial services, or business operations. 

• Experience working with data, reporting, or process improvement projects. 

• Familiarity with customer service environments. 

• Exposure to financial statements, accounting principles, or credit analysis through coursework or prior experience. 

• Experience using Excel for data analysis, organization, or reporting. 

• Demonstrated curiosity, initiative, and a desire to build a career in financial services. 

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