Transaction Processing

• Accurately and efficiently process transactions

• Validate and reconcile data to ensure accuracy and compliance with established guidelines.

Onboarding and Candidate Liaison

• Coordinate onboarding activities including document collection.

• Liaise with candidates to confirm start dates and clarify onboarding requirements.

• Serve as a point of contact for new hires during pre-boarding and onboarding phases.
   

Customer Service

• Provide excellent customer service to internal departments or external parties by responding promptly to inquiries and resolving issues effectively.

• Collaborate with stakeholders to understand their needs and deliver solutions that meet or exceed expectations.
   

Documentation and Record Keeping

• Maintain organized and up-to-date records of transactions, ensuring adherence to data confidentiality and security protocols.

• Prepare and update documentation related to processes, guidelines, and standard operating procedures.

Problem Resolution

• Investigate and resolve discrepancies or issues related to transactions promptly and effectively.

• Escalate complex problems to appropriate channels and contribute to the development of long-term solutions.
   

Collaboration

• Work closely with cross-functional teams, including payroll, HR, and IT, to streamline processes and improve overall efficiency.

• Foster positive working relationships with colleagues and stakeholders to promote a collaborative and supportive work environment.