• Monitoring & Triage:
  • Actively monitor message execution, queue build-ups, dead-letter queues (DLQ), and subscriptions within SAP Event Mesh and SAP Integration Suite.
  • Track API consumption, response times, and error spikes using SAP API Management analytical dashboards.
• Incident & Problem Management:
  • Perform root-cause analysis (RCA) on failed payload transformations, broker connection drops, and adapter connectivity issues within defined SLAs.
  • Troubleshoot B2B/EDI transaction failures (e.g., ANSI X12 850/855/856, EDIFACT), EDI mapping errors, and AS2 transmission failures.
• API & Security Maintenance:
  • Support and maintain API proxies, rate-limiting policies, quota configurations, and API keys/tokens in SAP API Management.
  • Manage key stores, renew expiring SSL/TLS certificates, update OAuth client secrets, and maintain SAP Cloud Connector endpoints.
• Queue & Event Management:
  • Manage message queues, handle unconsumed events, re-trigger stuck event-driven messages, and adjust queue subscriptions in Event Mesh.
• Minor Enhancements & Trading Partner Onboarding:
  • Perform minor bug fixes, update EDI value mappings, and adjust schema definitions without disrupting existing production interfaces.
  • Assist with operational onboarding and connection testing for new trading partners (AS2, SFTP, VAN setups).

• 4+ years of operational and production support experience across SAP CPI / SAP Integration Suite.
• Event-Driven Architecture: Hands-on operational experience with SAP Event Mesh (queues, topics, webhooks, dead-letter handling, AMQP protocol).
• API Management: Solid working knowledge of SAP API Management (API proxies, policies like API Key, Quota, Spike Arrest, and CORS handling).
• B2B / EDI Support: Experience troubleshooting EDI standards (ANSI X12, EDIFACT), AS2 adapters, value mappings, and trading partner communication logs.
• Core CPI Capabilities: Hands-on experience with SAP Cloud Connector, message processing logs (MPL), payload tracing, and security artifacts (PGP, OAuth 2.0, Certificates).
• ITIL Framework: Demonstrated experience working in ITIL environments (Incident, Problem, Change Management, and SLA tracking).
• Communication: Clear verbal and written skills to coordinate across functional teams (SD, MM, FI), external vendors, and B2B trading partners.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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