About the Role

We are seeking a motivated and customer-focused Spare Parts Interpreter to join our Sydney Service team based in Smithfield. Reporting to the Parts Manager, you will play a crucial role in ensuring workshop and field service technicians have timely access to the parts they need to keep our customers’ equipment operating efficiently. This is a hands-on position in a fast-paced environment, combining customer service, inventory management and operational support.

Requirements

Responsibilities & Duties

• Provide prompt and professional support to technicians, colleagues and customers regarding parts requirements.
• Accurately pick, allocate, process and distribute parts to support workshop and field service operations.
• Maintain accurate inventory records, process transactions and ensure all parts-related documented is completed correctly.
• Monitor stock levels, conduct biannual cycle counts and stocktakes, and assist with inventory reconciliation activities.
• Receive, inspect, store and organise incoming stock while ensuring urgent parts are made available as quickly as possible.
• Maintain a clean, safe, and well-organised parts environment and actively support workplace health and safety initiatives.
• Manage and complete bi-annual stocktakes for the Spare Parts store, and as required, ensuring that it is completed with accuracy.
• Manage and effectively coordinate all spare parts sales, purchase orders, receipts and dispatch.
• Liaise with Customers advising purchase order status, requests and expected delivery dates.

Skills & Experience

• Previous experience in parts interpreting, stores, warehousing, automotive, heavy equipment or a similar industry is desirable.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• A proactive and results-driven approach to work.
• The ability to prioritise tasks and meet deadlines in a busy environment.
• Sound computer literacy and experience working with inventory or parts management systems.
• Material handling equipment, forklift, automotive, truck or industrial equipment experience will be highly regards but is not essential.

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.