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Scheduled Weekly Hours:

Solution Owner | ERP & Core HR

• Department: HR Operations
• Location: Hybrid - Must be within a reasonable commuting distance to Green Bay or La Crosse, WI for occasional on-site needs.

Position Summary:

The Solution Owner is responsible for aligning the assigned ERP solution with business strategy, driving the vision and roadmap, and ensuring delivery of outcomes that support organizational goals. This role brings deep ERP and core HR knowledge, decision-making authority, and strong stakeholder engagement to ensure business needs and end-user needs are met. The Solution Owner shares accountability for solution success with the cross-functional team and thrives in a fast-paced, collaborative environment with a strong focus on continuous improvement.

This role requires strong communication skills and the ability to work effectively with operational and business leaders, Scrum Masters or Project Managers, developers, subject matter experts, and other stakeholders across the organization.

Key Responsibilities

• Accountable for maximizing the value of outcomes delivered by the team.
• Define and drive improvement goals, strategic outcomes, financial goals, and success metrics for the solution.
• Own the solution as a defined capability or set of capabilities that work together to create business value.
• Maintain and prioritize the solution team backlog to ensure the highest-value work is delivered first.
• Ensure business solutions align with organizational goals and priorities.
• Develop competitive and differentiating use cases for complex, multi-year opportunities that meet business requirements.
• Identify and interpret end-user requirements for the solution and related services.
• Identify opportunities for solution enhancements within the customer and user base.
• Build and maintain strong relationships with stakeholders and subject matter experts.
• Analyze data and interpret findings to improve service delivery and business outcomes.
• Articulate the business value of services and solutions to functional areas and customers.
• Partner with business areas, enterprise portfolio management, technology, and support teams to define, resource, and deliver new features.
• Develop and manage budgets, track approvals, provide updates, and report progress to management.
• Share responsibility for overall team performance.
• Lead identification of skill gaps and support recruitment efforts as needed.
• Work effectively in a large cross-functional team with individuals at all levels of the organization.
• Maintain regular and predictable attendance.

Required Education

• Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, or a related field.

Required Experience

• 3 to 5 years of experience in agile product ownership, product or solution management, leadership, or functional area expertise.
• Demonstrated experience implementing large-scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple levels of an organization.
• Ability to work across functional groups and influence without direct authority.
• Strong ability to identify gaps, assess opportunities, and recommend improvements.
• Excellent oral and written communication skills with all levels of the organization.
• Ability to lead others with a servant leadership mindset.
• Innovative problem-solving skills.
• Strong data analysis skills and understanding of business value.
• Demonstrated proficiency in prioritization methods.
• Understanding and use of change management practices.
• Deep knowledge of ERP core HR processes and functionality.

Desired Experience

• Operational experience in a healthcare setting.
• Experience working in an Agile or Scrum environment.

Licensure and Certifications

• Any license or certification required for the area of specialty.
• Knowledge of Agile methodologies such as Scrum or Kanban preferred.
• PSPO, CSPO, or similar product ownership certification preferred.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer