Software Specialist

Constellation HomeBuilder Systems

THE POSITION

Reporting to our Customer Care Manager, the successful candidate will provide software support directly to our customers.

• Provides first-level investigation to the customer and resolution for the Constellation Suite of Products.

• Work closely with development, documenting and communicating software-related issues.

• Accurate and timely tracking of all reported issues in our call management tool

• Meets all defined service levels for unresolved problems, reassigns the ticket to the appropriate internal/external team.

• Applies technical aptitude (operating systems, PCs, printers, remote-control utilities, etc.) to resolve client issues.

• Advises the Customer Care Manager on sensitive Client situations.

• Attends and participates in Team meetings.

• Attends CHS product training, as required.

• Makes recommendations to address problems, improve service, and provide improved support.

• Develops frequently asked questions (FAQ) documentation.

• Work shifts may vary to accommodate maximum help desk coverage

• Attend service release handoff meetings as requested.

QUALIFICATIONS AND SKILLS

Our Software Specialists are customer-facing, building key customer relationships and delivering superior customer support for our products. The organization usually hires applicants with the below qualification:

• College/University degree in Business Administration, Computer Science, or related discipline.

• Customer Support Experience

• General Accounting/Costing knowledge

• Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields.

• Proficient in MS Windows applications.

• Comfortable utilizing remote access utilities such as Remote Desktop, VPN

• Superior analytical skills to resolve customer issues.

• Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment.

• Excellent interpersonal skills, both verbal and written

• Provide courteous, friendly, and professional communication with external and internal stakeholders.

• Ability to adapt to a fast-paced environment

• Excellent time management and set priorities, managing conflicting demands

• Positive team attitude and ability to collaborate with team members and co-workers

• Works well under pressure

Exempt

Salary Range:

The estimated base salary range for this role is USD$63,000.00 - USD$77,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected].

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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