This is a hybrid position, based out of one of the following Cisco offices:

• Seattle, Washington
• San Jose, California
• San Francisco, California

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco’s Collaboration Technology Group (CTG) is at the forefront of transforming Cisco’s SaaS businesses with our industry-leading collaboration technology. We all need to connect with people to get our work done. We are uniquely positioned to make it amazing leveraging our complete portfolio and our leading market position in meetings, contact center, calling and AI Agents. Our next goal is to redefine how people, agents and companies connect, where communication is at the core of all productive collaboration.

Your Impact

We are seeking a very technical person to lead program operations for the Cisco Collaboration Software product portfolio. This includes the Webex App, Meetings, Calling, Contact Center, and CPaaS products for on-premise, hosted and cloud deployed solutions.

This person will report to the Senior Vice President of Engineering, and will drive the coordination of priorities, and the alignment of processes and execution across dozens of large projects. They will be a member of the senior leadership team and will be involved with strategic planning and team communication. Specific responsibilities include:

• Establish and drive the processes to align product teams in their priorities, execution, dependencies, and reporting.
• Lead the cross-product planning and coordination efforts in product development.
• Define and track key program-level metrics to monitor product quality and program execution
• Prepare monthly Business Execution Review for all Collaboration software products, summarizing feature development status, major customer escalations, and customer commits.
• Lead cross-function program planning and execution meetings.
• Lead high visibility initiatives, including platform resiliency, global deployment strategy, and incident command.

Minimum Qualifications

• A Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field and 12+ years of related experience in technical program management, software development or product operation roles, or a Master’s Degree with 8+ years of related experience, or a PhD with 5+ years of related experience.
• Experience working with large customers and addressing their needs and concerns.
• Experience in driving teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Experience in software development methodologies and processes.
• Experience with source code management, requirements tracking and defect management tools such as Github and JIRA.
• Experience with metrics, analytics, reporting and visualization tools such as Grafana, Splunk, Tableau, Amplitude; as well as presenting information in effective formats, tailored to audience.

Preferred Qualifications

• Experience leading large-scale software programs within enterprise unified communications, Cloud Calling, Cloud Meetings, Contact Center (CCaaS), or CPaaS domains.
• Proven ability to inspire, mentor, and elevate distributed teams of technical program managers while cultivating psychological safety, accountability, and cross-team unity.
• Experience integrating modern AI technologies, automated workflows, or predictive risk analytics into program management and release operations.
• Experience with stakeholder alignment process, and executive presence, with the ability to synthesize architectural dependencies into clear, actionable business insights.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.