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Summary

The Software Asset Management (SAM) Senior Analyst performs advanced software licensing analysis and executes software procurement activities to support license compliance, cost optimization, and informed technology investment decisions. The role maintains software asset and contract data in ServiceNow SAM Pro, develops effective license positions, conducts renewal, true-up, and vendor audit analysis, and processes approved software purchases in accordance with established procurement procedures. The position partners with IT, Vendor Management, Finance, and Business Units to maintain the approved software catalog, support software governance, evaluate lifecycle impacts, and coordinate end-of-service and end-of-life remediation tracking.

Duties & Responsibilities

• Maintain the accuracy and integrity of software asset and contract data within ServiceNow SAM Pro, performing reconciliation, resolving data exceptions, and identifying process improvements
• Perform in-depth analysis of software usage, license consumption, and entitlements for complex and high-spend publishers to develop effective license positions, identify compliance gaps, and recommend optimization, reclamation, and cost avoidance opportunities.
• Conduct renewal, true-up, and vendor audit analysis by interpreting contract terms, usage trends, and entitlement requirements; prepare findings and recommendations to support the Software Asset Management, Procurement, and Vendor Management in negotiations and purchasing decisions.
• Execute software procurement activities, including validating purchase requests against existing entitlements and approved software standards, determining license quantities and requirements, obtaining and evaluating vendor and reseller quotes, preparing purchase requisitions, and processing approved purchases in accordance with established procurement procedures; ensure new purchases and entitlements are accurately recorded in ServiceNow SAM Pro.
• Maintain the approved software catalog and support software governance processes, reviewing requests against established criteria to ensure the catalog accurately reflects products approved for organizational use and aligns with security, licensing, and lifecycle standards.
• Evaluate software requests, deployments, updates, and retirements for licensing, cost, and lifecycle impacts, and provide recommendations that support approved software use and alignment with operational standards.
• Partner with Business Units and IT stakeholders to identify end-of-service and end-of-life software, assess application dependencies, and coordinate remediation tracking and status reporting.
• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• Bachelor of Science in Computer Science, Information Technology or related field

Minimum Experience

• 4+ years of relevant experience in Software Asset Management (SAM), software licensing, procurement, IT asset management, or a related discipline
• 2+ years of hands-on experience with ServiceNow SAM Pro or another enterprise software asset management platform, including license position reconciliation and reporting

Licenses & Certifications

• IAITAM Certified Software Asset Manager (CSAM), ServiceNow Certified Implementation Specialist – Software Asset Management, or equivalent SAM certification preferred 

Knowledge, Skills, & Abilities

• Strong working knowledge of software asset management principles, including software discovery, normalization, entitlement management, effective license position development, license compliance, reclamation, and renewals.
• Solid knowledge of software licensing models (e.g., subscription, user-based, device-based, core-based, and enterprise agreements) and lifecycle management for major vendors such as Microsoft, Adobe, and other enterprise publishers.
• Ability to interpret complex software contracts, licensing terms, and entitlement documentation and translate findings into clear risk, cost, and compliance recommendations.
• Working knowledge of software procurement processes, including purchase requisitions, quotes, purchase orders, reseller and vendor coordination, and entitlement documentation.
• Must possess strong English communication skills, both written and verbal, including the ability to clearly present analysis and recommendations.
• Ability to coordinate with cross-functional teams on software requests, ownership questions, lifecycle updates, and remediation efforts with minimal supervision.
• Willingness to share knowledge and assist other SAM team members with licensing and compliance questions.
• Strong analytical, organizational, and problem-solving skills; ability to prioritize competing demands, exercise sound judgment, and work effectively in a dynamic environment, independently and within teams

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: If the position reports to a physical Company location, the setting will be a typical office environment.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Equal Opportunity Employer, including disabled/veterans.