ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As an Absence Case Manager, you will take ownership of a diverse portfolio of absence cases, ranging from short-term absences to complex long-term disability and reintegration trajectories.

You will partner closely with employees, managers, HR Business Partners, Occupational Health Physicians, Labour Experts, and external service providers to ensure timely interventions, legal compliance, and successful reintegration outcomes.

What You Will Do:

Through your expertise, coaching skills, and ability to influence others, you will help employees take an active role in their recovery and return-to-work process while supporting managers in navigating complex absence-related challenges.

Key responsibilities include:

• Manage and coordinate the end-to-end absence management process in line with the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter).

• Advise, coach, and support managers on absence management and return-to-work matters.

• Guide employees throughout their recovery and reintegration journey.

• Identify potential risks, opportunities, and barriers within absence cases and take proactive action.

• Collaborate closely with Occupational Health Physicians, occupational health providers, Labour Experts, and other internal and external stakeholders.

• Monitor legal deadlines, case documentation, and overall process quality.

• Analyze absence trends and provide recommendations for preventive and sustainable employability initiatives.

• Contribute to the continuous improvement of absence management practices, policies, and employee wellbeing programs.

Your Profile:

You are a highly skilled professional who is able to build trust, navigate complex situations, and influence stakeholders at all organizational levels. You are equally comfortable operating at an operational, tactical, and strategic level and can balance competing interests while maintaining focus on sustainable outcomes.

Required qualifications and experience:

• Bachelor's degree or equivalent level of education and professional experience.

• At least 3 to 5 years of experience in absence management or case management.

• In-depth knowledge of the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter) and relevant social security legislation.

• Proven experience managing complex absence and return-to-work cases.

• Excellent communication skills in both Dutch and English.

• Strong stakeholder management, influencing, and advisory skills.

• High level of organizational awareness and professional credibility.

• A proactive, independent, and results-driven approach.

You are:

• Empathetic while remaining decisive and solution-oriented.

• Able to challenge constructively while maintaining strong working relationships.

• Resilient, adaptable, and capable of managing competing priorities.

• A trusted advisor to employees, managers, and external specialists.

• Skilled at encouraging accountability, ownership, and engagement throughout the reintegration process.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply