Manager, Enterprise Account Management

Company Overview

Thomson Reuters is a global leader in providing essential news, information, and software solutions to the world’s professionals, enabling them to make informed decisions and run better businesses. Our Account Manager will be responsible for managing across the complete Corporates product portfolio (Tax and Trade, Legal and Risk Compliance)

About The Role

Customer Relationship Management:

• Build and maintain strong, long-term relationships with assigned accounts
• Serve as the primary point of contact for clients
• Understand client needs, goals, and challenges

Sales and Revenue Growth:

• Develop and execute account-specific sales strategies
• Identify opportunities for upselling and cross-selling within existing accounts
• Acquire new customers within assigned territory or industry vertical
• Meet or exceed sales targets and revenue goals

Account Planning and Strategy:

• Create and maintain detailed account plans
• Set short-term and long-term goals for each account
• Develop strategies to expand product adoption and increase customer value

Renewal Management:

• Ensure timely renewal of existing contracts
• Identify at-risk accounts and develop retention strategies
• Collaborate with Customer Success Managers to improve customer satisfaction and reduce churn

Solution Development:

• Work with product and industry specialists to develop tailored solutions for clients
• Collaborate with solution consultants to create compelling proposals and presentations

Cross-functional Collaboration:

• Coordinate with account coordinators for back-office support
• Partner with Customer Success Managers to ensure customer satisfaction and adoption
• Engage product and industry specialists as needed to address complex client requirements
• Work with Partnerships team to identify and engage key partners throughout

Market Intelligence:

• Stay informed about industry trends, competitive landscape, and market opportunities
• Provide feedback to product teams on customer needs and feature requests

Forecasting and Reporting:

• Maintain accurate sales forecasts and pipeline information
• Regularly report on account status, opportunities, and challenges to leadership

Contract Negotiation:

• Lead contract negotiations with clients, ensuring favorable terms for both parties
• Collaborate with legal and finance teams as needed

Continuous Improvement:

• Stay up-to-date with product knowledge and sales techniques
• Participate in training and development programs to enhance skills

Customer Advocacy:

• Act as the voice of the customer within the organization
• Escalate and resolve customer issues as needed

Team Collaboration:

• Share best practices and success stories with the account management team
• Mentor junior team members and contribute to a positive team culture

About You

• Customer Understanding and Empathy: * Ability to understand customer needs, pain points, and goals. * Empathy to build strong relationships, trust, and rapport with customers.
• Communication and Interpersonal Skills: * Excellent verbal and written communication skills to effectively articulate value propositions. * Strong active listening skills to understand customer concerns and respond appropriately. * Ability to negotiate and close deals while maintaining a positive customer experience.
• Technical Knowledge and Understanding: * Familiarity with our software and AI technology products and services. * Ability to understand customer technical requirements and identify opportunities for upselling/cross-selling.
• Sales and Account Management Skills: * Proven sales and account management experience, with a track record of meeting or exceeding targets. * Ability to identify new sales opportunities within new and existing accounts and develop strategies to pursue them. * Skill in managing multiple accounts simultaneously, prioritizing tasks, and meeting deadlines.
• Strategic Thinking and Planning: * Ability to develop and execute strategic account plans to drive revenue growth and customer satisfaction. * Understanding of our company's goals, products, and services to align account plans with corporate objectives.
• Data Analysis and Insight: * Ability to analyze customer data, sales metrics, and market trends to identify opportunities and optimize account plans. * Skill in using data to tell a story, build a business case, and articulate value to customers.
• Time Management and Organization: * Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. * Organizational skills to maintain accurate records, reports, and customer information.
• Collaboration and Teamwork: * Ability to work collaboratively with cross-functional teams, including sales engineering, customer success, and marketing. * Willingness to share knowledge, best practices, and customer insights with colleagues to drive collective success.
• Adaptability and Flexibility: * Ability to adapt to changing customer needs, market trends, and company priorities. * Flexibility to pivot account plans and strategies as needed to ensure customer satisfaction and revenue growth.
• Results-Oriented and Goal-Driven: * Strong drive to meet or exceed sales targets, renewals, and customer acquisition goals. * Focus on delivering results, while maintaining a customer-centric approach.
• Continuous Learning and Improvement: * Commitment to ongoing learning and professional development to stay current with industry trends, technologies, and best practices. * Willingness to receive feedback, coaching, and guidance to improve performance and customer outcomes.

#LI-KL1

What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com