Über diese Small-Medium Business Cluster Lead Stelle bei Viseven
Responsibilities:
- Own the client relationship from Sales handoff through the full lifecycle.
- Lead change management, ensuring client-side stakeholders are engaged, aligned, and progressing through each transformation phase.
- Provide omnichannel advisory guidance to help clients understand their channel model, make informed decisions on HCP engagement (CLM, email, digital portals, remote detailing), and evolve incrementally.
- Conduct Phase 4 evaluation with the client to assess outcomes, identify gaps, and build the case for next steps.
- Manage renewals end-to-end while identifying and developing expansion opportunities (upsell, cross-sell).
- Maintain account health visibility and flag risks early.
- Position and deploy packaged solutions with clients, advocating for standardized approaches over bespoke requests.
- Provide a clear handoff brief when an account grows beyond the SMB threshold into the strategic tier.
- Excluded from role: Day-to-day delivery coordination, operational resource scheduling, phase management, or bespoke solution design.
- Identify solutions needed at SMB scale based on cross-portfolio demand patterns and translate them into clear briefs for CGU teams specifying scope, use cases, delivery model, and commercial packaging.
- Work across CGUs to prioritize and drive packaged solution builds, owning the brief-to-launch process without managing CGU resources directly.
- Act as the internal sponsor for SMB-relevant packaged solutions-securing prioritisation, building business cases, and representing SMB demand in CGU planning cycles.
- Track deployment across the portfolio, gather structured feedback, and drive continuous refinement.
- Own the overall SMB P&L (NRR, expansion ARR, churn rate) and report upward on commercial performance.
- Own transition decisions when an account outgrows the SMB tier, coordinate the handoff to the strategic accounts team, and manage reverse-tiering where appropriate.
- Set and enforce delivery and quality standards across the SMB operating model, feeding back to delivery operations and CGUs where playbooks or packaged solutions need updating.
Requirements:
Will Be a Competitive Advantage:
Why Viseven?
Purpose in Every Service
Your work will contribute to solutions that help pharmaceutical companies bring innovations to market faster and improve how healthcare information reaches people globally. We build technology with purpose — because better communication can lead to better health outcomes.
Care and Connection
We believe great work happens when people feel supported, trusted, and connected. At Viseven, collaboration, knowledge sharing, and genuine care are part of everyday work — for our teammates, clients, and communities. From charity and sustainability initiatives to an inclusive and supportive environment, we grow stronger together.
Grow and Go Beyond
We encourage bold ideas, ownership, and continuous growth. Whether it’s leading new initiatives, shaping products, or expanding your expertise, you’ll have the opportunity to make a visible impact and evolve alongside a global organization.
What We Offer
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Competitive compensation with performance-based salary reviews
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Professional and career growth opportunities in a global environment
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Flexible work format with remote opportunities
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Paid time off (18 business days) and sick leave according to company policy
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Family leave (3 paid business days) for important life moments
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Comprehensive medical insurance coverage
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English language courses
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Professional development through forums, conferences, and learning programs
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Team-building activities and corporate events
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A collaborative international team where your ideas matter
Grow your expertise while shaping communication for the world’s leading pharma brands. Over 50% of our team has been with Viseven for 5+ years. Join us!
