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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Slack is looking for a Field CTO to serve as a technical and strategic extension of the CRO's office — a trusted voice who can represent Slack's product vision, technical architecture, and business value to our most important customers, prospects, and partners. This is not a traditional Sales Engineer or Solutions Architect role — it's a junior Chief Customer Officer: someone who blends deep technical credibility with sales acumen and product fluency, capable of stepping into rooms (executive briefings, board conversations, strategic account reviews) and representing Slack's point of view with authority.

What You'll Do

* Act as a trusted technical advisor and executive-level proxy in customer and prospect conversations, especially where the CRO cannot be personally present
* Translate Slack's platform roadmap and architecture into business outcomes for CIOs, CTOs, and other technical decision-makers
* Partner closely with sales leadership on strategic and enterprise deals — shaping technical win strategies, addressing platform/security/scale objections, and unblocking stalled evaluations
* Serve as a feedback loop between the field and product/engineering — surfacing customer needs, competitive gaps, and platform requests that shape the roadmap
* Represent Slack at industry events, executive forums, analyst briefings, and customer advisory boards
* Build and maintain relationships with customer executive sponsors, ensuring technical trust underpins commercial relationships
* Mentor and upskill account teams and sales engineers on technical storytelling and platform depth
* Partner with product marketing and product management on positioning, competitive differentiation (e.g., vs. Microsoft Teams), and narrative development

What We're Looking For

* 10+ years of experience spanning technical pre-sales/solutions engineering, product management, or technical customer success, ideally in enterprise SaaS/collaboration software
* Demonstrated ability to operate credibly in both technical (architecture, security, platform/APIs) and commercial (deal strategy, forecasting, executive relationship-building) conversations
* Executive presence — comfortable presenting to C-suite audiences and representing leadership externally
* Strong product instincts — able to speak fluently about roadmap trade-offs and translate customer pain into product requirements
* A track record of influencing complex, multi-stakeholder enterprise deals
* Willingness to travel extensively to be "in the field" with sales teams and customers
* Bonus: experience with Slack's platform (Workflow Builder, Slack Connect, Enterprise Grid, AI/Agentforce integrations, APIs) or comparable collaboration/communication platforms

Reporting

This role reports directly into the CRO's organization and works cross-functionally with Sales, Product, Engineering, and Customer Success leadership.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.