A Moving Experience.

Site Reliability Engineering Team Lead (Principal SRE)

Job Description Summary

The Site Reliability Engineering Team Lead (Principal SRE) leads Cerence's Site Reliability Engineering team, owning the reliability, availability, and operational health of our cloud-native automotive AI platform. This role combines technical leadership of the team and the function with deep technical credibility: you will help select and mentor the team, define the reliability roadmap, govern SLI/SLO/SLA targets, and champion a blameless culture. You will serve as the Tier 2 technical escalation point for major incidents, partner with development leadership to embed reliability into the SDLC, and set strategic direction for observability and automation. This is a Principal-level role on our technical track, with no direct reports: you lead the team and own the function through technical authority. The ideal candidate brings a strong hands-on background in SRE, cloud platforms, and container orchestration, and a track record of leading site reliability teams.

What we offer  

• We offer a generous compensation and benefits package (in addition to the base salary), including:  

• Annual bonus opportunity  

• Insurance coverage (medical, dental, vision, life, and disability)  

• Paid time off  

• Paid holidays  

• Company contribution to the RRSP (Registered Retirement Savings Plan)  

• Equity awards for certain positions and levels  

• Remote and/or hybrid work available depending on the position All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable, and may be amended, terminated, or replaced from time to time.  

About Cerence

Cerence Inc. (Nasdaq: CRNC | cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence works with all of the world's leading automakers — from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC — to transform how a car feels, responds and learns. Our track record is built on more than 20 years of industry experience and more than 325 million cars on the road today, across more than 70 languages.

The Opportunity

We are looking for an experienced Principal SRE to lead our Site Reliability Engineering team and own the reliability function. In this role, you will own the reliability of Cerence's cloud-native voice, gesture, and gaze solutions — systems that power immersive automotive AI experiences at global scale. The function is yours end to end: the reliability roadmap, the SLI/SLO standards, the on-call model, the Tier 2 escalation path, and approval authority over high-risk production change. You will set the team's technical direction, build a sustainable team culture, and be the bridge between reliability practice and product delivery.

This is a hands-on leadership role. You will bring both leadership experience and deep technical credibility, enabling you to earn the trust of your team, hold informed architectural conversations, and make sound trade-offs under pressure.

Principal Responsibilities

Technical Leadership

• Help select, mentor, and technically develop the team, across multiple locations
• Set technical direction and priorities for the team, and contribute performance and growth input to their managers
• Design and maintain a sustainable on-call rotation; monitor page load and team health as first-class concerns

Reliability Strategy

• Own and drive the team's reliability roadmap across a 2–3 quarter horizon
• Define and govern SLI/SLO/SLA frameworks to hold the contracted availability targets for our customer programs, which run as high as 99.95%

Incident & Production Excellence

• Serve as the Tier 2 technical escalation point for major incidents, partnering with the Global Operations Center, which owns incident management and response
• Champion blameless postmortem culture — model it, reinforce it, and ensure it produces actionable outcomes
• Lead and continuously improve Production Readiness / NFR reviews with development teams
• Contribute to root cause analysis and own the systemic improvements that come out of it
• Act as a named approver for high-risk and out-of-window production change

Observability & Automation

• Set the strategic direction for metrics, dashboards, and alerting across SLI/SLO, escalation, and automation layers
• Drive development and adoption of CI/CD automation pipelines for service deployments, rollbacks, and operational tasks
• Partner with DevOps and platform teams to evolve shared infrastructure

Cross-Functional Engagement

• Partner with development managers and architects to embed reliability into the SDLC by default
• Participate in service reliability consulting and architectural reviews
• Communicate reliability posture and risk clearly to technical and non-technical stakeholders

Required Qualifications

• 8+ years of hands-on experience in site reliability, DevOps, or cloud platform roles, including time leading a team or owning a function
• A track record of setting technical direction and holding standards across a team — with or without formal authority
• Hands-on experience with container orchestration frameworks (Kubernetes, Docker, Istio)
• Experience with public cloud platforms (Azure primarily; AWS and Google Cloud)
• Familiarity with observability tooling — metrics pipelines, dashboarding, and alerting (e.g., Zabbix, Prometheus, Grafana)
• Experience with CI/CD pipelines and infrastructure-as-code practices (e.g., Terraform, Flux)
• Proficiency in at least one scripting or programming language (Python, Go, Shell, etc.)
• Strong UNIX/Linux background, including system configuration, performance debugging, and network fundamentals (Layer 4/5, DNS, HTTP/S, TLS)
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Previous site reliability leadership experience
• Experience leading distributed or multi-site technical teams
• Background in high-availability service design (redundancy, failover, blast radius)
• Experience with log aggregation and analytics platforms (Loki, Thanos)
• Familiarity with ITSM and project tooling (Jira, Confluence)
• Experience in automotive, embedded, or latency-sensitive production environments

Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages.  

As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry. 

EQUAL OPPORTUNITY EMPLOYER

Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.

All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:

- Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
- Following security procedures to report any suspicious activity.
- Having respect for corporate security procedures to allow those procedures to be effective.
- Adhering to company's compliance and regulations.
- Encouraging to follow a zero tolerance for workplace violence.

- Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data).

- Demonstrative knowledge of information security through internal training programs.