ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Site Partner II at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting their engagement and performance across studies. You will act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations.

What You Will Be Doing:

• Building and maintaining strong relationships with assigned sites, acting as their central ICON contact across multiple studies.

• Supporting sites in resolving operational issues, coordinating with internal teams to provide timely solutions.

• Gathering and synthesizing site feedback to inform feasibility assumptions, protocol design, and process improvements.

• Monitoring site-level performance metrics and collaborating with study teams to address recruitment or quality challenges.

• Contributing to the design and delivery of engagement activities and communications to enhance the site experience.

• Sharing best practices with colleagues and supporting onboarding of new Site Partners as needed.

Your Profile:

• Bachelor’s degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.

• Experience in site-facing roles, site management, or clinical operations within a CRO, pharmaceutical company, or healthcare environment.

• ​Proven experience with local Chilean Clinical Trial Regulations and preparation/submission of regulatory packages to clinical sites and relevant health authorities.

• Strong communication, relationship-building, and problem-solving skills.

• Good understanding of site operations and factors influencing recruitment and quality.

• Organized and proactive, with the ability to manage multiple sites and competing priorities.

• Fluency in Spanish and professional working proficiency in English required.

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply