JOB DESCRIPTION

Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).

 Maintain Data Center Systems

• Assist the Facility Manager and Subject Matter Experts (SME) in the planning and daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
• Ensure that equipment maintenance scheduled are cleared by all clients in advance.
• Manage Shift Teams ensuring daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment.
• Track, follow up and ensure all findings of equipment needing repairs/replacement/improvement are being closely follow up and resolved within SLAs.
• Plan duty shift team resources to ensure 24x7 shift duty rotation by duty shift personnel.
• Plan and co-ordinate shift team resources to support major activities planned by SMEs and Facility Manager.
• Conduct daily morning operational tool-box meetings.
• Plan, train/guide, monitor shift duty personnel work to ensure accuracy, consistency and quality of work following processes laid to attain zero HSE/Security/SLA impacting incidents.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid.
• To cover shift duties when in need.
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition.
• Ensure that the DC is clean, free from debris and safe work practices are being carried out during installation work / routine maintenance / repair of equipment by Sub-Contractors/vendors.
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
• Ensure that all areas are clean and free from debris.
• To locate and replace all faulty light fittings.
• Maintain log and records of instrument readings, equipment and consumable stock level.
• Report all unlocked doors and racks to the security control.
• Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / SMEs / Assistant Manager / Manager.
• Incidents and field service reporting and filing.
• Adherence to all quality, health & safety, and environmental policies within the CE domain.
• Comply to site required policies, guidelines and practices.

JOB REQUIREMENTS

Qualified candidates will possess the following:
• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• An excellent understanding and experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
• Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data center infrastructure.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Proficiency in both written and spoken English.
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
• Proficient knowledge of HVAC and/or Electrical Systems. Team Lead shall be proficient in both Electrical and Mechanical.
• Able to work rotating shifts and on weekends/public holidays. (if required)

BUSINESS SEGMENT

PLATFORM