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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

The Site Lead is the primary on-site operational leader responsible for the Singapore site., managing a team covering Front of House and FM Operations.

This role is responsible for end-to-end facilities management, event planning & management, ensuring seamless daily operations, workplace projects, vendor coordination, and team supervision. The Site Lead serves as the key interface between JLL and client stakeholders, maintaining high service standards across technical operations, workplace services, and health & safety compliance.

Key Responsibilities:

Facilities & Technical Operations

• Oversee daily M&E operations and performance outputs, including coordination with JLL's Mobile Technician Services (MTS) and third-party vendors for maintenance, pest control, and indoor landscaping.
• Oversee effective cleaning operations including daily and periodic cleaning.
• Conduct regular facilities inspections and ensure all systems (HVAC, electrical, plumbing, fire safety) are maintained to operational standards.
• Manage work orders efficiently, ensuring prompt resolution.
• Perform light-duty technical adjustments (e.g., monitor arms, furniture tightening) and coordinate furniture resets and equipment delivery.
• Track and maintain accurate FM asset inventories; oversee storage, disposal, and retrieval of assets.

Workplace Projects & Space Management

• Support workplace projects including office moves, renovations, and minor A&A works.
• Maintain accurate occupancy and workstation allocation data; provide regular headcount and space utilization reports to the client.
• Coordinate all moves, adds, and changes (MAC) with minimal disruption to operations.

Event & Meeting Support

• Collaborate with the Events team to support staff events, business meetings, VIP visits, internal meetings, and admin events.
• Ensure meeting room setup, equipment readiness, and coordination for high-profile (VIP) events.

Team Supervision & Vendor Management

• Supervise and coordinate the deliverables of the workplace team and on-site vendor staff. Ensure regular training needs are planned and executed.
• Maintain strong vendor relationships and ensure service quality from third-party contractors.
• Develop and manage team’s work schedules to ensure adequate coverage to manage operational continuity.  

Compliance & Health & Safety

• Ensure full compliance with health and safety regulations, including fire safety, workplace ergonomics, and emergency preparedness.
• Implement and maintain workplace policies to support compliance in areas such as building access, visitor management, and HSE-related SOPs.
• Conduct  regular refresher HSE training for site team members.

Client Relationship & Stakeholder Management

• Serve as the primary point of contact for client stakeholders, maintaining proactive communication and relationship management.
• Responsible for Monthly Finance and Operations reporting including updating budgets, preparation and submission of invoices.
• Liaise with external stakeholders including building landlords and local authorities.
• Support client-driven and/or JLL Value-Added initiatives

Job Qualifications:

• Diploma in Facilities Management, Engineering, or a related field with at least 10-15 years of relevant facilities management experience; OR
• Bachelor's Degree in Facilities Management, Engineering, or a related field with a minimum of 5 years of relevant facilities management experience.
• Excellent verbal and written communication skills in English and Mandarin (required for effective communication with client’s bilingual stakeholders).
• Proactive, independent, and able to work with minimal supervision while performing under pressure.
• Strong organizational and multitasking abilities with attention to detail.
• Experience managing and supervising frontline teams and vendor partners.

Availability

• Ability to work flexible hours, including occasional weekends and evenings to support events and project milestones.

Why Join This Role?

• Be part of a dynamic, fast growing client in Singapore's premium commercial real estate market.
• Lead a reliable, high-performing team who delivers with consistent service excellence.
• Access JLL's Centers of Excellence (COE) for Engineering, Sustainability, Technology, and Human Experience—providing strategic support and career development opportunities.
• Participate in transformation initiatives including the integration of JLL's Mobile Technician Services (MTS) and regional scalability across Southeast Asia.

Reports to: Account Director
Location: Guoco MidTown, Singapore

Team Structure: Currently supervises 3 on-site staff (Events Coordinator, Facilities Coordinator, Receptionist) and coordinates with on-site vendor teams.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.