The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service.   

A day in the life…  

• Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards
• Ensure the shine stand is organized and ready to deliver on customer expectations
• Shine shoes; provide consultation on care of shoes and minor repair on shoes
• Utilize store technology to answer phones, check out customers and properly record customer information.
• Meet department and individual productivity goals
• Communicate supply needs in a timely manner to manager
• Maintain accurate records of shoe care transactions and record tips daily
• May flex into other shoe stock and cleaning tasks when needed

You own this if you have…  

• Basic math, organization, and written communication skills 
• Previous shoeshine experience; preferred minimum 1-2 years 
• Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication
• A willingness to learn, and a high level of ownership for personal growth, accountability and initiative
• Ability to work independently, with little or no day-to-day direction
• The ability to embrace a flexible working schedule based on business needs
• Physical Requirements:
  • Continuous movement for 2-4 hours at a time, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle product and assist customers
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Perform physical activities such as stooping, bending, kneeling, squatting, and crouching to shine and clean shoes
  • While performing services, a stool may be requested
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds