Retail Watch Technician (Artisan)

Who we are: 

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans hand craft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store

What you'll do:

The Watch Technician provides repair and engraving services to a variety of Shinola products. Technicians are responsible for the handling and shipping of serviced watches and jewelry, customer care, and data capture through Salesforce. The Artisan maintains active communication with the stores they service and acts as an intermediary for corporate partners to ensure repair and engraving best practices enhance the retail guest experience. 

• Completes watch repairs for assigned market in an efficient and timely manner.  Responsible for producing high quality service in an efficient and timely manner. This involves shipping and handling, customer care, and data capture.
• Resolves customer service issues regarding engravings or watch repairs within their assigned market, which includes correspondence with customers, Shinola customer service, retail management, and carrier services.
• Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner.
• Is responsible for operational task completion; ordering supplies and submitting weekly reporting and email communication.
• Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.
• Regularly and consistently abides by the Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and our Code of Ethics policies and all policies and procedures included within
• Other duties as assigned

Who you are:

• Willing and able to work nights, weekends and holidays to meet business needs
• Strong customer service skills
• Dexterity and attention to detail
• Excellent written and verbal communications skills
• Well organized and detail oriented
• Self-starter; able to work independently
• Flexible and adaptable to a high-change environment
• Curious and optimistic
• Must be 18+ years old

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  
  • Starting $20.50 - $22.75 per hour
• Bonus eligibility: 
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (for FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (for FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

At Shinola, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized as a result of such a request.