Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Job Description

Develops software applications using platforms such as Java or .NET by building modular application layers, implementing business logic, and designing user-facing features. Integrates external APIs, manages session handling, and applies state management techniques. Conducts code reviews for maintainability, writes automated tests for critical workflows, and tunes application performance for scalability. Designs and implements data models or reporting features as required. Documents architectural decisions, prepares deployment scripts, and collaborates with QA to resolve defects prior to release. Supports application monitoring and provides technical input for feature enhancements throughout the software lifecycle.

Roles & Responsibilities

About Availity

Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.

About Availity India

Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams' partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions. 

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.

About the Role

We are seeking a ServiceNow Developer III to join our team and play a key role in designing, developing, configuring, and supporting scalable ServiceNow solutions. In this role, you will work closely with Product Managers, stakeholders, and technical teams to translate business requirements into secure, maintainable, and high-performing platform capabilities.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities.
• Build and customize solutions using Business Rules, Client Scripts, UI Policies, Flow Designer, and server-side scripting.
• Develop and support integrations with external systems using REST APIs, SOAP APIs, Integration Hub, and MID Servers.
• Manage and support CMDB, CSDM, Discovery, and data quality initiatives.
• Participate in requirements gathering, solution design, sprint planning, and Agile delivery activities.
• Support platform upgrades, patching, release testing, and deployment activities.
• Troubleshoot production issues, perform root cause analysis, and ensure platform stability.
• Contribute to DevOps practices, including source control, CI/CD, and automated testing.
• Create and maintain technical documentation, process flows, and configuration guides.
• Ensure solutions comply with security, governance, audit, and FedRAMP requirements.
• Provide platform administration support, including user access, role management, and system maintenance.
• Collaborate with business stakeholders, developers, support teams, and vendors to deliver high-quality ServiceNow solutions.

• Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent hands-on experience.
• 5+ years of progressive experience in ServiceNow development and administration.
• Strong verbal and written communication skills.
• Hands-on experience developing and supporting ServiceNow solutions using JavaScript and Glide APIs.
• Working knowledge of CMDB concepts and Common Service Data Model (CSDM).
• Experience with ServiceNow modules such as ITSM, ITOM, IRM/GRC, Employee Center, or custom scoped applications.
• Experience developing integrations using REST APIs, SOAP APIs, OAuth, Integration Hub, and MID Servers.
• Familiarity with App Engine Studio, UI Builder, Service Portal, and Workspaces.
• Experience working within Agile/Scrum development environments.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Understanding of platform data models, automation frameworks, and scalable solution design principles.
• Ability to support platform administration, configuration, testing, deployment, and production support activities.
• ServiceNow Certified System Administrator (CSA) certification required.
• ServiceNow Certified Application Developer (CAD) certification required

Preferred Qualifications

• Experience working with ServiceNow modules such as ITOM, Discovery, HAM (Hardware Asset Management), SAM (Software Asset Management), and IRM/GRC.
• Experience participating in ServiceNow platform upgrades, patching, regression testing, and release validation activities.
• Familiarity with DevOps practices, including source control, CI/CD pipelines, and automated deployment processes.
• Experience working within regulated or security-focused environments such as FedRAMP.
• Proven ability to independently deliver moderate to complex ServiceNow enhancements and projects.
• Strong collaboration skills with the ability to work effectively across business and technical teams.
• Experience mentoring junior developers and contributing to development best practices.
• Strong troubleshooting, root cause analysis, and technical documentation skills.
• Continuous learning mindset with a passion for emerging ServiceNow capabilities and platform innovation.
• Desire to grow into technical leadership and solution design responsibilities over time.

Why Join Availity India?

• Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences. 

• Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities. 

• Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development. 

• Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.

• Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs. 

• Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.

• Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support. 

What to Expect from the Hiring Process

Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.

Equal Opportunity Statement

Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.

Eligibility

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.