Job Description

Technical Architect - ServiceMax

We are seeking an experienced Technical Architect - ServiceMax - with 10+ years of expertise in designing, governing, and delivering enterprise-scale ServiceMax and Salesforce solutions. This role will lead architecture strategy for global field service transformation programs, ensuring scalable, secure, integrated, and business-aligned solutions that support standardized global processes and country-specific rollout needs.

Key Responsibilities

• Partner with business stakeholders, product owners, and delivery teams to translate field service requirements into scalable ServiceMax architecture, solution designs, and technical specifications.
• Redesign and standardize field service processes to improve operational efficiency, technician productivity, dispatcher effectiveness, and customer experience.
• Own end-to-end ServiceMax solution architecture, design governance, and technical decision-making across global programs, ensuring alignment with business requirements, enterprise architecture standards, and industry best practices.
• Define the global ServiceMax template architecture and manage controlled country-specific localization, including regional process variations, deployment sequencing, training readiness, change management, and hypercare support.
• Architect enterprise integrations between ServiceMax, Salesforce, ERP platforms, middleware, mobile applications, and enterprise data platforms using appropriate API-led and event-driven integration patterns.
• Ensure platform capabilities and solution designs meet non-functional requirements, including scalability, performance, security, resilience, monitoring, maintainability, and supportability.
• Define and govern end-to-end data migration strategies for ServiceMax implementations, including legacy data assessment, cleansing, mapping, transformation, validation, cutover planning, and post-migration reconciliation.
• Drive digital transformation initiatives by modernizing field service operations, enabling automation, improving technician and dispatcher experiences, and aligning ServiceMax capabilities with enterprise transformation objectives.
• Provide technical leadership to administrators, developers, QA engineers, integration teams, and business analysts, ensuring consistent delivery standards, design quality, and adherence to best practices.
• Lead cross-functional collaboration across business, IT, integration, data, security, and regional rollout teams to align solution decisions with program priorities and stakeholder expectations.
• Maintain a forward-looking technology roadmap for ServiceMax and related Salesforce capabilities, identifying opportunities for continuous improvement, innovation, and platform optimization.

Requirements

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline.
• 10+ years of experience in technical architecture, solution design, and enterprise application delivery, with strong expertise in ServiceMax, Salesforce Service Cloud, and field service transformation programs.
• Proven experience designing and delivering ServiceMax capabilities, including configuration, custom extensions, workflows, integrations, mobile enablement, and global deployment models.
• Deep understanding of field service management processes, including work order management, installed base, preventive maintenance, dispatching, scheduling, technician mobility, entitlements, and service operations.
• Strong knowledge of Salesforce platform architecture, security model, data model, integration patterns, environment strategy, release management, and governance practices.
• Demonstrated ability to lead complex technical problem solving, manage architectural risks, and make pragmatic design decisions in large-scale enterprise programs.
• Excellent communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly to executive, business, and technical audiences.