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Über diese Service Manager Stelle bei Uni Systems

Uni Systems · Vor Ort · Valletta, Port Region, Malta

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.

What will you be bringing to the team?

  • Lead and coordinate the delivery of IT support and infrastructure services.
  • Manage multidisciplinary technical teams and key stakeholders.
  • Monitor SLAs/KPIs, service quality and performance.
  • Manage escalations and drive continuous service improvement.
  • Oversee service planning, reporting and vendor coordination.

Requirements

What do you need to succeed in this position?

  • At least 10 years of demonstrable experience managing support services.
  • Proven experience coordinating multidisciplinary teams.
  • Strong experience in stakeholder engagement.
  • Experience with SLA/KPI tracking.
  • Experience in continuous service improvement.
  • Experience with service catalogue lifecycle management.
  • Experience with vendor governance across complex environments.
  • Fluent in English

Mandatory Certification

The candidate must hold one of the following, or an accepted equivalent:

  • ITIL Managing Professional (ITIL MP), or
  • ITIL 4 Strategic Leader (ITIL SL).

Bereit, sich bei Uni Systems zu bewerben?
Bei Uni Systems bewerben

Über Uni Systems

With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 20+ countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.

We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients’ positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, and Spain, and with the valuable support of over 1400 highly talented UniQue people, we serve more than 200 customers across geographies and markets.

At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy, Pluralsight, and LinkedIn Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group’s employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.

Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.

Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.

Are you ready to #BeUniQue? 😎

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