As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

POSITION SUMMARY:

Under limited supervision, provides service agreement support by drafting proposals, negotiating, and finalizing contracts and preparing other documents as necessary.  This skilled position is customer-facing, and issues faced may be complex in nature where considerable judgment, analysis and initiative are required in resolving problems and making recommendations.

ESSENTIAL FUNCTIONS:

• Proactively monitor reports to prepare and send accurate equipment service agreement proposals directly to customers.
• Monitor existing contract lifecycles and prepare renewal service agreements timely.
• Responds to customer, Technical Service Representatives and Account Executives requests for service agreement proposals and other supporting documents.
• Has routine and ongoing contact with customers, Technical Service Representatives and Account Executives, including following up on outstanding proposals to finalize the service agreements timely and increase service revenue.
• Work with team to achieve service contract sales revenue targets.
• Reviews with customer any agreement language revisions requested and accepts or rejects those changes with comments.  This may be done independently by following department language change guidelines, or by working with the department manager and/or legal.
• Professionally responds to a high volume of calls and emails from internal and external customers.
• Ensures contract review is done for all service agreement purchases orders.  Send finalized service agreements with purchase order acknowledgment emails.
• Confirms all future billings are established correctly in the business system.
• Sets up and maintains all service contract records in the business systems.
• Develops and maintains detailed knowledge of company products to effectively respond to customer’s service agreement requests.
• Work with Customer Service, Credit and other Departments as needed to support order processing and other inquiries.
• Other projects as assigned.

QUALIFICATIONS:

Education         

• Bachelor's degree in business or other related field.

Experience

• Two years relevant experience or, in lieu of a degree, six or more years relevant experience
• Contract administration experience preferred
• Inside Sales and/or Customer Service experience

            Knowledge, Skills, and Abilities

• Proficient in contract administration, including having or obtaining an understanding of contract law and terminology.
• Demonstrated ability for attention to detail.
• Intermediate to Advanced Excel skills.
• Demonstrated skill and proficiency with mathematics, basic statistics, and deductive reasoning.
• Written and oral communication skills.
• Excellent interpersonal skills and the ability to work effectively and comfortably with all levels within the business organization as well as with partners and customers.
• Ability to work independently plus demonstrate skilled team-oriented behavior.
• Willingness to take ownership and accept responsibility for actions and decisions.
• Skilled in various computer programs, SAP experience preferred.
• Ability to solve complex problems and outline solutions clearly.
• Big picture focus relative to contract issues.
• Ability to perform effectively under pressure.
• Sit 80% Stand/Walk 20%.
• Repetitive use on computer.
• Oral Comprehension.
• Written Comprehension.
• Memorization.

Pay Transparency: A reasonable estimate of the annual base salary for this position is $60,000-$75,000 + discretionary annual bonus. Pay ranges may vary by location.

Employee benefits include:

• Health benefits – Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.