PART 1 INTERNAL JOB DESCRIPTION

Date Prepared: Dec. 20, 2019

Prepared by:  Jameson Delanoza

Job Title:  Service Consultant

Reports To (Job Title):Asst. Service Manager

Job Titles Supervised:

KEY OUTCOMES:

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between technicians and customers to provide an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-upon back-ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

QUALIFICATIONS: List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job.  Note any preferred qualifications, if applicable.  An equivalent combination of education and experience may be considered.

Education:

• High school graduate or equivalent

Work Experience:

• Minimum one year of sales or customer service experience
• Auto dealership and service writing experience preferred

Skills: 

• Strong communication and customer relations skills
• Good driving record
• Dealertrack experience preferred

Competencies:

• Ability to multi-task and meet deadlines
• Customer focused
• Detail oriented

Licenses and Certifications:

• Valid driver’s license

PART 2 EXTERNAL JOB DESCRIPTION

At Servco (service dept name), we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

Responsibilities:

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Requirements:

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver’s license and strong driving record
• Auto dealership service writing experience preferred

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

Service Advisor – Auto Sales – Mechanic – Auto Dealership  – Customer Service

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at [email protected].

Equal Opportunity Employer and Drug-Free Workplace