Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To manage underwriting operations by assessing risks, ensuring proper documentation, and maintaining service excellence. The role requires effective supervision of staff, adherence to underwriting standards, and proactive engagement with clients and intermediaries to ensure profitability, compliance, and high-quality service delivery.

Key Responsibilities

The following key outputs are required from this role.

• Determine acceptability of risks, recommend risk surveys, monitor and review terms of accounts assigned
• Supervise, train and mentor staff and intermediaries on technical matters to ensure their skills are sharpened
• Approve issuance of underwriting documents
• Prepare and follow up renewal notices to ensure retention
• Requisition for premium refund to facilitate issue of cheques
• Establish that premiums are paid in respect of accounts managed in line with the agreed payment plans
• Maintain effective business relationships to ensure effective delivery of service
• Monitor service standards within the section to ensure high-quality customer service is delivered.

Deliverables

The following detailed outputs are required from this role.

• Prepare documents – policies, endorsements, certificates within standards of service
• Ensure timely issuance of renewal notices and renewal terms including renewal follow-up
• Review of performance of accounts/intermediaries to ensure overall loss ratio is kept below 70%
• Carry out regular Intermediary/Client visits
• Maintain and account for accountable documents
• Sign documents within authority levels
• Liaise with claims and credit control to monitor account performance
• Market company products and service to intermediaries and clients
• Complete reinsurance cards for large risks and ensure smooth relationship with reinsurance partners
• Monitor and ensure QOP standards are upheld in the department and report any issues to the quality management committee in a timely manner.
• Carry out payment requisitions immediately when they are presented
• Establish that quotations, including those done by Assistant underwriters are competitive
• Preparation of quotations and follow-up
• Establish that all other users of EDMS are assisted anytime they have any problem regarding the system.

Key competencies

The following key behavioural competencies are required to be successful in this role.

• Good communication skills
• Computer literate
• Good assessment and analytical skills
• Ability to interact at all levels
• Knowledge of insurance market
• Application of re-insurance
• Leadership skills
• Relationship management skills

 

Knowledge and Experience

Qualifications:  University degree Actuarial Science, Finance, Business & Qualification in Insurance (Diploma in Insurance)

Experience: 5 years’ experience

 

 

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

 

Skills

Accountability, Customer Due Diligence (CDD), Legal Practices, Management Reporting, Quality Services, Regulatory Compliance Management, Risk Management, Service Excellence, Underwriting Management

Competencies

Action Oriented

Business Insight

Collaborates

Communicates Effectively

Decision Quality

Ensures Accountability

Financial Acumen

Instills Trust

Education

Bachelors Degree (B): Actuarial Science (Required), Bachelors Degree (B): Business (Required), Bachelors Degree (B): Finance (Required)

Closing Date

29 October 2026 , 23:59

The Old Mutual Story!