Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary:

Genesys is looking for a passionate Senior Technical Revenue Accountant to join our growing team! The Senior Technical Revenue Accountant will support complex contract reviews, technical accounting assessments, and revenue recognition matters across Genesys’ product and service offerings.

This is not a typical revenue accounting role. The position requires strong technical accounting skills, critical thinking, and the ability to adapt quickly to changing priorities. The Senior Technical Revenue Accountant will perform ad hoc analyses, evaluate complex contract terms and deal structures, and partner closely with Deal Desk, Sales, Legal, Finance, and other cross-functional teams to determine the appropriate revenue accounting treatment. The ideal candidate will play an important role in ensuring accurate revenue recognition while helping the business navigate complex and evolving commercial arrangements. The role requires the ability to translate technical accounting conclusions into practical guidance that supports business objectives while maintaining compliance with Company policy.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to); 

Technical Revenue:

• Review complex customer contracts, amendments, and non-standard transactions to determine the appropriate revenue recognition treatment under ASC 606 and Company policy.

• Research technical accounting guidance and prepare clear, well-supported accounting assessments and memoranda for complex or judgmental transactions.

• Evaluate new and evolving products, pricing models, and commercial arrangements to determine revenue recognition implications.

• Exercise independent judgment in analyzing complex or novel transactions, develop well-supported accounting conclusions, and escalate significant or highly judgmental matters as appropriate.

• Support the development, documentation, and consistent application of revenue recognition policies and accounting positions. 

Deal Desk, Sales, and Customer Success Management Support:

• Partner closely with Deal Desk, Sales, Legal, Finance, Order Management, and other cross-functional teams to provide revenue recognition guidance throughout the contracting process.

• Review proposed deal structures, contract terms, and non-standard provisions prior to execution, identify potential accounting implications, and recommend solutions that balance business objectives with revenue recognition requirements.

• Serve as a technical revenue resource to business partners, clearly communicating complex accounting concepts and helping stakeholders understand the revenue implications of proposed arrangements.

• Support timely resolution of complex and urgent deal-related questions in a fast-paced environment with changing priorities. 

Policy, Projects & Compliance

• Assist with the development and delivery of ASC 606 policies, guidance, tools, and training for Revenue and cross-functional stakeholders.

• Participate in strategic and ad hoc initiatives, including new product launches, new pricing and consumption models, acquisitions, process improvements, and other evolving business needs.

• Prepare and maintain appropriate documentation supporting significant revenue accounting conclusions, internal controls, and external audit requirements.

• Partner with Revenue Operations and other teams on system or process changes where technical revenue accounting requirements or conclusions need to be incorporated into implementation.

• Translate technical accounting conclusions into practical guidance and process documentation to support consistent application of Company policy across the business.

• Support external audit requests and quarterly reviews by preparing documentation and explaining the accounting conclusions underlying complex transactions.

Requirements:

• Minimum 3 years of related Revenue Recognition (ASC 606) experience.

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent relevant experience. CPA, CA, ACCA, or equivalent professional accounting qualification (or progress toward qualification) preferred.

• Experience with ChatGPT, Claude, and other AI tools.

• Ability to interact effectively with sales and product teams, functional peer groups and subordinates and to gain cooperation from others, especially those in other departments, as well as with outside auditors and outside legal counsel.

• Ability to work independently and take ownership of multiple concurrent and diversified tasks, while working with deadlines.

• Ability to stay energized with shifting priorities and comfortable in identifying and escalating issues timely.

• Confidence and proven record to communicate both orally and written, including the dissemination of technical information.

• Strong communication and interpersonal skills.

• Highly organized, with great attention to detail.

• Problem solver: The candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation.

Desirable Skills:

• Experience with contract lifecycle management (CLM), Salesforce, revenue recognition systems (e.g., RevPro), or ERP systems (e.g., Workday) preferred.

• Experience in revenue accounting within a software, SaaS, or technology environment preferred.

• Big 4 experience.

• Advanced in Excel.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.