The Challenge

We are looking for a Senior Technical Architect (Privacy) to join our Technical Advisory team (part of Customer Success). This is a customer-facing role for someone who combines a strong technical foundation with attention to details, and the ability to build trust with customers.

You will work with privacy, legal, compliance, and technology stakeholders to understand business objectives and challenges, assess maturity and platform adoption, and provide clear recommendations across privacy processes, operating models, workflows, data, and integrations. You will act as a trusted advisor and product expert without owning hands-on implementation or configuration.

Previous privacy or OneTrust expertise is valuable, but it is not the defining requirement for this role. We are looking for someone with the attitude, consultancy skills, and technical capability to learn the privacy domain quickly and become a trusted advisor.

Your Mission

• Lead outcome-focused discovery, advisory engagements, workshops, and expert sessions with customers.
• Clarify customer objectives, constraints, stakeholders, and desired outcomes before recommending a path forward.
• Translate business and regulatory needs into practical recommendations for privacy processes, workflows, data, integrations, and OneTrust capabilities.
• Explain solution options, dependencies, trade-offs, and implications for scale at the appropriate level of detail.
• Assess customer readiness, adoption barriers, process maturity, and solution direction; recommend pragmatic next steps.
• Create clear, decision-ready deliverables such as current-state assessments, future-state recommendations, reference architectures, process guidance, and reusable patterns.
• Build trusted relationships and communicate confidently with both technical and executive audiences.
• Partner closely with Customer Success, Product, Sales, Support, Professional Services, and other specialist teams to deliver consistent customer outcomes.
• Capture recurring customer needs and translate them into feedback, enablement content, playbooks, and product opportunities.
• Maintain clear advisory boundaries: provide strategic framing, product expertise, and guidance while enabling customers or delivery partners to execute implementation.

What you bring

Required

• 5+ years experience in consulting, technical advisory, solution consulting, customer success, business analysis, transformation, or another customer-facing problem-solving role.
• A strong technical background in enterprise software (ideally SaaS), systems, data, workflow design, integrations, APIs, solution architecture, or a related field.
• A consultative approach: you listen carefully, ask effective questions, structure ambiguity, and turn complex problems into clear recommendations.
• Strong learning agility and a constructive attitude, including curiosity, ownership, humility, resilience, and openness to feedback.
• The ability to connect customer objectives to practical technology and operating-model decisions.
• Strong written and verbal communication skills, with the ability to adapt the message for executive, functional, and technical audiences.
• Independent but also a team player
• Experience influencing stakeholders and collaborating across functions without direct authority.
• BA/BS in a related subject is required

Preferred

• Experience in privacy, data protection, privacy operations, privacy technology, or a closely related field.
• Experience with OneTrust Privacy Automation or comparable privacy-management platforms.
• Familiarity with privacy regulations and frameworks
• OneTrust certifications or relevant privacy credentials such as CIPP/E, CIPM, CIPT
• Experience advising enterprise customers on adoption, optimization, governance, or value realization.
• Experience creating reusable advisory playbooks, reference architectures, or enablement materials.
• Experience in using software for reporting and task management such as Salesforce