How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $167,500.00 - $255,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB DESCRIPTION

Serves as an enterprise-wide subject-matter expert across infrastructure platforms and services (on-premises and cloud), providing authoritative technical direction for day-to-day operations and strategic initiatives.
Demonstrated experience remediating infrastructure and application vulnerabilities across on-premises and cloud environments, partnering with owners to prioritize risk and meet defined remediation timelines.
Experience automating vulnerability remediation workflows (e.g., patch orchestration, configuration compliance, reporting, and exception handling) using scripting and/or Infrastructure as Code to improve speed, consistency, and auditability.
Owns and governs technical standards, reference architectures, and engineering guardrails to ensure reliability, scalability, security, and supportability across all supported technologies.
Leads and coordinates complex incident response and root cause analysis, acting as the senior escalation point for cross-domain outages and recurring problems
Provides next-level support and technical mentorship to systems analysts, engineers, and partner teams; elevates team capability through coaching, runbooks, and knowledge transfer.
Leads technical assessments, solution designs, and implementations for major initiatives, ensuring end-to-end operability (monitoring, backup/recovery, patching, capacity, security, and support processes).
Partners with stakeholders to capture requirements, translate business needs into technical outcomes, and define support models and service-level expectations for new and existing services.
Drives continuous improvement of operational processes and tooling, including automation, monitoring/observability, configuration management, and documentation practices.
Provides deep technical expertise across systems, cloud, networking, and security to resolve operational issues while enabling engineering activities and modernization efforts.
Maintains and improves standard operating procedures, policies, and technical documentation to ensure consistent, auditable, and supportable operations.
Defines requirements and recommends hardware, software, and cloud service changes (upgrades, updates, lifecycle actions), balancing risk, cost, performance, and security.
Identifies design gaps, technical debt, and systemic risks; proposes and drives remediation plans that improve stability and reduce operational burden.
Measures and improves system performance, capacity, and availability; recommends and implements optimizations based on data and operational telemetry.
Collaborates cross-functionally with business units and technical teams to evaluate and implement technologies and capabilities in alignment with agreed-upon business requirements and security/compliance needs.
Produces and maintains current-state and future-state architecture diagrams, service maps, and technical artifacts that enable effective operations and troubleshooting.
Creates clear, detailed technical documentation (connectivity, dependencies, data flows, and operational
YEARS OF EXPERIENCE REQUIRED
10-12 years of experience in an enterprise setting, maintaining and supporting physical, virtual, on-premises, and cloud-based systems, applications, and tools. Experience in a medical/hospital environment is preferred.
PHYSICAL WORKING CONDITIONS

ENVIRONMENTAL WORKING CONDITIONS

HAZARDS OSHA

POSITION & UNIT ACCOUNTABILITIES

EDUCATION REQUIRED
Master of Science in Computer Science or Math preferred.
Bachelor of Science in Computer Science, Applied Science, or Math combined with relevant work experience.
Bachelor in other areas combined with relevant work experience will be considered.

CERTIFICATIONS/LICENSURE REQUIRED
Relevant certifications are preferred and should align to enterprise architecture and operations across cloud, security, networking, and core platforms. Examples include cloud (AWS preferrede.g., AWS Certified Solutions Architect; Microsoft Azuree.g., Azure Solutions Architect Expert), security (e.g., CISSP, CCSP), networking (e.g., CCNP), virtualization (e.g., VMware VCP), and architecture frameworks (e.g., TOGAF). IT service management certification (e.g., ITIL) is a plus.

SKILLS REQUIRED: Advanced knowledge of physical and virtual systems, Microsoft Windows Server, Active Directory, Microsoft Exchange, VMware, and Citrix (full technology suite), including NetScaler. Strong cloud architecture skills, including AWS (preferred) and Microsoft Azure, with experience designing hybrid (on-premises + cloud) solutions. Working knowledge of automation and scripting (PowerShell required; Python preferred) and operations practices (e.g., configuration management and Infrastructure as Code). Familiarity with AI-enabled IT operations (AIOps) concepts and tools (e.g., using AI to accelerate troubleshooting, monitoring, and operational workflows). Advanced knowledge of networking fundamentals and protocols (DNS, DHCP, TCP/IP, routing/switching, load balancing) and security principles. Experience with security tools and capabilities such as EDR/XDR, SIEM/SOAR, vulnerability management, identity and access management (IAM)/MFA, and privileged access management (PAM). Advanced knowledge of systems and application security, hardening, and patching. Advanced knowledge of Microsoft 365 apps as well as Microsoft Visio and Microsoft Project. Knowledge of Linux and/or UNIX is a plus. Knowledge of storage systems (SAN, NAS) on-premises and/or cloud-based. Knowledge of backup and recovery software and tools.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.