About the role

A Property Management specialist to join the Welcome Office team who are responsible for the delivery of an enhanced property management service to occupiers on a portfolio of premium multi-let London offices.

Welcome works on a simple principle: fewer buildings, more of us. You’ll manage fewer buildings than the industry norm, giving you time to know your buildings, clients and occupiers properly

The role will require regular and direct communication with institutional fund management clients and the supervision of a number of other property managers, graduates and on-site staff. 

You will work closely with the Property Accounts team to ensure that all financial information is reported accurately.

Day to day you'll

• Join the Welcome team in Birmingham, delivering Workman’s enhanced property management service to clients and occupiers across a portfolio of multi-let offices.
• Be the main point of contact for clients and their occupiers, building close, long-term relationships with both
• Deliver Welcome’s service standards at every stage of the occupier journey, from pre-lease and fit-out through move-in, day-to-day occupation and exit
• Work with Welcome’s CX and on-site teams to plan and elevate the occupier experience, and act on occupier feedback and satisfaction data
• Prepare formal monthly and ad hoc client reports, covering property performance, occupier feedback and recommendations
• Prepare and manage service charge budgets and expenditure, working with the Property Accounts team so all financial information is reported accurately
• Make sure rent and other income is administered and recorded correctly, and manage occupier arrears
• Make sure occupiers meet their lease obligations, and handle applications for consent to assign, sublet and alter
• Oversee the provision of common services, working with building managers, FM and contractors
• Carry out or arrange regular property inspections
• Line manage and develop property managers, graduates and on-site staff, and support graduates and apprentices working towards their APC

What we expect from you

• MRICS preferred, or equivalent experience in commercial property management at a similar level
• Solid experience managing multi-let commercial property, ideally offices
• Strong service charge knowledge, including budgets, reconciliations and the RICS professional statement on service charges in commercial property
• Experience line managing or mentoring others, ideally including APC candidates
• A confident, professional communicator who earns credibility with clients and trust with occupiers
• Proactive, practical and positive, with sound judgement and a hands-on approach
• Commercially aware, with an eye for opportunities to add value for clients
• Well organised, able to run a busy office assets and meet reporting deadlines
• Confident with property management systems and Excel
• Knowledge of the Birmingham and Midlands office market would be an advantage

Why Workman

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Study support
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

Benefits

• Private Healthcare Plan
• Pension Plans
• Life Assurance