Pre-Sales & Technical Enablement

• Partner with Sales teams to understand customer requirements and design tailored automation and AI-based solutions
• Deliver product demonstrations, proof-of-concepts (POCs), and technical presentations
• Lead technical discovery sessions and contribute to solution architecture and integration planning
• Support technical validation activities throughout the sales cycle

Solution Design & Delivery

• Translate business requirements into scalable and maintainable technical solutions
• Collaborate with Engineering and Implementation teams during onboarding and deployment phases
• Provide technical guidance and troubleshooting support during key customer engagements

Customer Engagement & Advisory

• Build trusted relationships with customers as a technical advisor
• Help customers navigate technical challenges and identify potential risks proactively
• Support strategic customer discussions and escalations when needed

Cross-Functional Collaboration

• Work closely with Product, Engineering, Sales, and Customer Success teams to improve solution delivery and customer experience
• Contribute to technical documentation, enablement materials, and internal training resources
• Share customer feedback to support product and process improvements

Industry & Technology Awareness

• Stay informed on AI, automation, cloud technologies, and enterprise software trends
• Participate in webinars, industry events, and knowledge-sharing initiatives
• Help position the company as a trusted technology and solutions partner