About the Role

We’re looking for a Program Manager to lead strategic initiatives focused on improving customer-success outcomes through security, operational excellence, and cross-functional execution.

In this role, you’ll partner with stakeholders across multiple business functions to design and deliver programs that strengthen customer health, improve security posture, and support go-to-market strategies. You’ll combine strategic planning, executive communication, program execution, and stakeholder management to independently drive complex initiatives from concept through delivery.

What You'll Do

• Lead the planning, execution, and delivery of strategic cross-functional programs focused on customer success and security initiatives.
• Develop and manage program roadmaps, timelines, milestones, risks, and dependencies to support successful execution.
• Coordinate efforts across multiple organizations to align priorities, build consensus, and deliver business outcomes.
• Design and support initiatives that improve customer security posture and overall customer success.
• Create executive-level presentations, strategy documents, and communications that clearly articulate program goals, progress, recommendations, and outcomes.
• Facilitate recurring business reviews, leadership meetings, and operational rhythms to track program health and execution.
• Analyze business challenges, identify opportunities for improvement, and recommend scalable solutions.
• Support go-to-market planning and execution for strategic initiatives and customer programs.
• Monitor program performance through metrics and data to identify risks, measure success, and drive continuous improvement.
• Present program updates, recommendations, and findings to senior leaders and key stakeholders.
• Proactively identify risks, propose solutions, and drive workstreams through completion.

What You'll Bring

• Five to seven years of program or project-management experience leading complex, cross-functional initiatives.
• Five to seven years of experience supporting security programs, security strategy, cybersecurity, risk management, or customer-security initiatives.
• Strong executive-communication skills with experience creating presentations, strategy documents, and leadership briefings.
• Experience developing polished PowerPoint presentations and executive-storytelling materials.
• Demonstrated ability to manage multiple stakeholders and influence cross-functional teams without direct authority.
• Experience with strategic planning, program execution, and operational-rhythm management.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently, prioritize competing initiatives, and manage multiple workstreams simultaneously.
• Knowledge of customer-success principles and experience supporting customer-focused business initiatives.
• Proficiency with Microsoft Office applications, including PowerPoint, Word, Project, and Visio.

Preferred Qualifications

• Experience supporting enterprise security programs, security strategy, governance, risk remediation, or security-posture improvement initiatives.
• Experience developing or supporting go-to-market strategies and commercial programs.
• Background leading programs involving multiple organizations and diverse stakeholder groups.
• Experience creating executive-level business cases, strategic messaging, and presentation materials for senior leadership.
• Experience managing recurring business operations and executive-review processes.
• PMP certification or an equivalent program-management certification.
• Bachelor’s degree in business administration or a related field, or equivalent professional experience.
• Previous experience supporting large enterprise organizations or global technology environments.
• Demonstrated ability to proactively identify challenges and recommend practical, data-informed solutions.
• Strong interest in customer success, customer health, and security-focused business outcomes.

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $120,000 to $125,000 USD annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Remote, United States

This role may be performed remotely from within the United States and is intended for candidates based in the Eastern Time Zone. Candidates must be available to work standard business hours aligned with Eastern Time.