About Team / Role

The Senior Relationship Manager role is within the market-leading Global Travel division, working one of WEX’s most strategic accounts. Reporting to the Head of the Americas, Strategic leader, this exciting role requires someone with a strong Executive Presence, who can drive growth, effectively manage internal and external stakeholders, and develop deep productive relationships. 

How You’ll Make an Impact

• Leading commercial strategy, growth and goal delivery for premier Global Travel Accounts in the Americas (primary account in the US, and two other accounts, one in South America).

• Collaborating with our partners in a manner that creates opportunity for greater mutual value creation.

• Working closely with domestic and international leadership, go-to-market and account management teams, as well as Operations, Finance, Product, WEX Bank, and associated Lines of Business relationship management.  

• Creating a joint value creation roadmap and moving both organizations toward delivery

• Collaborating tightly with international team members for joint success. 

• Developing and executing on comprehensive communication, solution, commercial, consultation strategies that secure and grow utilization of WEX solutions and services globally. 

• Maintaining current charge volume activity and accurate forecast information.

• Recommending strategies for improvement based on market research and competitor analysis.

• Attend applicable trade shows

• Engaging effectively with senior leadership at partner and customer organizations to secure trust, build mutual ambition and develop advocacy within various levels of those organizations.

• Establishing effective and complex commercial, technical, product and operational arrangements to enhance and secure WEX’s position while benefiting the partner organization’s success and mutual benefit of the relationship. 

• Delivering against annual revenue growth plan in support of organization strategy and objectives.

Experience You’ll Bring

Professional and Technical Experience:

• Bachelor’s Degree in business or related field preferred. 

• 8+ years of experience in relationship management, supporting enterprise clients.

• MUST have payments industry knowledge and experience.  

• Proficiency in financial modeling and data interpretation.

• Strong skills in Excel, Tableau Google Suite or equivalent tools

• Experience in the online travel agency industry is preferred.

• Ability to build and deliver multi-leveled presentations effectively, with strong  communication and data story-telling that drives business impact. 

• Ability to speak Spanish is a plus, but not required

Soft-skills:

• Collaborative – Works effectively across functions, fostering strong partnerships with internal teams and external stakeholders. Proven ability to influence to drive results.

• Detail-oriented: Strong focus on organization and accuracy and quality of work. 

• Resilient & Adaptable – Comfortable operating in a fast-changing payments landscape and handling complexity and ambiguity.

• Communication: Exceptional presentation skills; capable of commanding a room of senior executives and internal global leaders.