Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

As a Senior Quality Assurance Manager, you will define and execute our quality strategy across the international systems integration lifecycle. You will foster an Inclusive culture of continuous improvement while managing frontline quality deliverables. Partnering with global deployment teams, stakeholders, and business leaders, you will align quality metrics with business objectives to drive meaningful impact. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about collaborative assurance and operational excellence.

Key Responsibilities
 

Strategic Quality & Governance

• Define and execute a robust quality strategy across the international systems integration lifecycle to meet established business objectives

• Establish the governance framework for our internal audit programmes to help to ensure organizational adherence to Quality Management Systems (QMS), ISO 9001 standards, and regulatory requirements

• Collect and analyze relevant performance data to deliver actionable insights to senior leadership, recommending strategic improvements to project delivery
   

Process & Operational Excellence

• Develop and deploy a tailorable audit methodology and database to evaluate projects of differing risk profiles and technologies across the International Region

• Conduct collaborative assurance audits that help project teams understand the value of best practices, overseeing all findings and non-compliances through to successful closure

• Support external ISO audits, continuously analyzing results to incorporate actionable feedback into our overarching quality assurance strategy and operational delivery
   

Cross-Functional Collaboration & Resolution

• Lead root cause analysis and execute corrective and preventive actions (CAPA) for quality issues impacting project deployments

• Partner with Systems Integration project stakeholders, international deployment teams, and business leadership to align quality metrics

• Collaborate with the global Corporate Quality organization to maintain strategic alignment on enterprise-wide quality initiatives, partnering with the broader Business Operations team to integrate these advancements into our regional strategy for continuous improvement

Basic Requirements

• Bachelor's degree

• Solid experience in quality management or systems integration

Job Requirements
 

Technical Expertise

• Audit Programme Design to architect tailorable assessment questionnaires, databases, and selection approaches for diverse risk profiles

• Quantitative Analysis to comprehend, analyze, and interpret complex technical documents

• Data Management to utilize statistical analysis tools supporting data-driven decision-making

• ISO 9001 Standards to support external assessments and help to ensure strict regulatory and operational adherence

• Root Cause Analysis (CAPA) to execute corrective actions and resolve deployment-impacting issues
   

Professional Experience

• Executive Communication to present complex quality initiatives, performance data, and strategic roadmaps comfortably to VP-level senior leadership

• Influential Leadership to collaborate with, persuade, and guide highly technical project managers and engineering teams toward a culture of assurance
   

Preferred Qualifications (Optional)

• Experience with or knowledge of CMMI standards

• Six Sigma Black Belt or Green Belt certification

• ASQ Certified Manager of Quality (CMQ) or ASQ Certified Quality Auditor

• Prior experience in the telecommunications industry

Compliance Notice: Please be advised that assistive Artificial Intelligence (AI) technologies may be utilized during the applicant screening process for this role

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.