ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit
applydigital.com.
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
Responsibilities:
Lead end-to-end execution of B2B eCommerce digital projects, from requirements gathering through go-live.
Facilitate workshops, design reviews, technical sessions, and stakeholder feedback meetings.
Apply agile or hybrid methodologies to ensure efficient workflows across multidisciplinary teams (UX, tech, QA, content).
Manage timelines and resources in coordination with Product, Client Services, and PMO.
Proactively identify, escalate, and mitigate technical and business risks.
Maintain a trusted client relationship, ensuring consistent visibility into project progress and scope change management.
Foster team cohesion and monitor team morale.
Requirements:
5+ years of project management experience, with at least 3 years in a digital consultancy or technology agency — client-facing, external delivery experience is mandatory.
Proven track record leading technical eCommerce projects, preferably in B2B contexts (product catalogs, client portals, ERP/CRM integrations, segment-based pricing logic, etc.).
Familiarity with eCommerce platforms (Commercetools, Salesforce Commerce, SAP Commerce, Shopify B2B, or similar).
Strong command of agile methodologies (Scrum, Kanban), including experience as a Scrum Master.
Ability to manage multiple concurrent projects in fast-paced, ambiguous environments.
Excellent executive communication — equally effective with client C-level stakeholders and technical delivery teams.
Proficiency with project management tools: JIRA, Confluence, Airtable, or similar.
Fluent English is required.
Nice to haves
Experience in CPG, retail, or distribution industries, including bottlers.
Agile certification (CSM, PMI-ACP, or similar).
Experience with systems integrations (APIs, ERP, WMS) in digital commerce contexts.
Strong workshop facilitation capabilities with client-side teams.
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our
Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email
[email protected].
